Request to moderators: stop publicly shaming plugin authors
After the way you’ve handled yourself on a support topic for a plugin of mine, I’ve lost a lot of trust in these forums. The canned response you use to address concerns about sensitive data sharing is very disrespecful to plugin authors who work hard to help others.
When a plugin author asks for some sensitive information as part of support by accident or otherwise, there is no need to write a short essay on why this is not a good idea. Pointing them to the forum rules is enough. If you feel the need to write more, then put more of that in the forum rules. Why would you write three paragraphs about how terrible it is what the plugin author did? The support topic itself had only a few paragraphs, but you felt the need to hijack it with almost an entire page of public shaming. We are not all little kids, you don’t have to go on and on about how wrong we are.
@jdembowski Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.
Why is there a need for such a long post? How is this useful for future visitors to the topic? It’s just more useless content to skim over.
Secondly, when someone disagrees with you, please do not point the user to contact them via private channels. On one hand you want everything to be public, but on the other, you want to keep disagreements with the moderators on the hush hush. @clorith said “We have no manner of direct communication on the forums, and rightfully so.” yet @jdembowski tells me “If you or anyone have any complaints about any moderator reacting to your behavior then please feel free to escalate to otto[at]wordpress.org as he moderates the moderators.”
Thirdly, do not lock topics in order to get in the last word. @clorith could have easily contacted me directly, or opened a separate topic to resolve our disagreements. There was no reason for him to lock the topic where the original poster is now unable to get any support.
The takeaway here is that what you call “the form letter” is a way to publicly shame plugin authors. Find a better way of getting the message across. No one needs these “form letters” to be peppered through old topics.
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