Support » Plugin: WP GDPR » Request personal data – doesn’t receive any email.

  • Resolved imberafaktura

    (@imberafaktura)


    I know it says that “We will send you email in 48h”, I tried it this morning and still haven’t gotten any email. Only been wating for a couple of minutes. When I ordered a product I got conformation at once so the “send email”- function on the page is working.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Mieke Nijs

    (@mieke01)

    Hi,

    I checked your website, but I couldn’t find the problem.
    Can you tell me which theme you’re using?
    Can you install WP Mail Logging and check if the mail is sent?

    Kind regards,
    Mieke

    Using a child theme from Storefront.

    WP Mail logging shows that the email i sent, but it shows an error icon: Invalid adress (setfrom) wordpress@_

    So i guess that’s the problem.

    I used the Mail Logging to view the email.

    I clicked the link to see the information registrered on me, after buying a product), but it sees to only show comments, which where none. Is that correct?

    Plugin Author koen Huybrechts

    (@koenhuybrechts)

    Hi imberafaktura,

    Yes, this is correct.
    The plugin supports the core WordPress features.
    We’re working on add-ons to make support plugins. The first add-on is for Gravity Forms (see: https://wp-gdpr.eu/add-ons/gravity-forms/ ). One of the next add-ons will be to support WooCommerce.

    Regards,

    Koen

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Request personal data – doesn’t receive any email.’ is closed to new replies.