Title: request error not JSON
Last modified: August 30, 2016

---

# request error not JSON

 *  Resolved [ReproNet](https://wordpress.org/support/users/repronet/)
 * (@repronet)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/request-error-not-json-1/)
 * Hi I keep getting the error
 * request error not JSON “false,”msg””:{“updated”:[“***forbidden.contains contacts.
   need manually approve***]}});
 * I have been using mailpoet for months but as of yesterday I couldn’t send a preview
   to my email and this morning when I did it showed the error message. Please help!
 * [https://wordpress.org/plugins/wysija-newsletters/](https://wordpress.org/plugins/wysija-newsletters/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/request-error-not-json-1/#post-6352629)
 * What’s your current sending method? (Settings page > Send with tab)
 *  Thread Starter [ReproNet](https://wordpress.org/support/users/repronet/)
 * (@repronet)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/request-error-not-json-1/#post-6352714)
 * Hi I’m using my own website.
 *  [ottomek](https://wordpress.org/support/users/ottomek/)
 * (@ottomek)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/request-error-not-json-1/#post-6352715)
 * I’m getting the same error message when trying to send a test message. Using 
   own website and php mail. Everything was working for many months.
 * And here is the error message when trying to sign up with the form.
    Oops! There
   is a problem with this form: textStatus:error errorThrown:Not Found responseText:
 * Here is a page with email sign-up
    [http://www.debragoldmanstudio.com/about-the-artist/weaving-the-invisible/](http://www.debragoldmanstudio.com/about-the-artist/weaving-the-invisible/)
 * thanks.
 *  Thread Starter [ReproNet](https://wordpress.org/support/users/repronet/)
 * (@repronet)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/request-error-not-json-1/#post-6352716)
 * Hi ottomek,
    I’m getting this error for my admin email address but not for my
   google. Unfortunately I need to send the email using my official email address.
   Have you tried sending a test email to another email address.
 * I’ve seen the error on your log in form – I don’t have that problem on my site.
 *  [ottomek](https://wordpress.org/support/users/ottomek/)
 * (@ottomek)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/request-error-not-json-1/#post-6352717)
 * **Problem A: Sendwith**
    I tried using gmail but still get same error, won’t 
   let me save in this SendWith… page.
 * Turned on error logging but not seeing any errors when I go to the MailPoet Logs.
 * I tried turning off Mod_security in hosting but that didn’t change anything.
 * **Problem B: Public Email sign-up.**
    And still getting error message when attempting
   to sign-up on public area. Oops! There is a problem with this form: textStatus:
   error errorThrown:Not Found responseText:
 *  Thread Starter [ReproNet](https://wordpress.org/support/users/repronet/)
 * (@repronet)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/request-error-not-json-1/#post-6352718)
 * That’s tricky. I hope someone can help us quickly
 *  [ottomek](https://wordpress.org/support/users/ottomek/)
 * (@ottomek)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/request-error-not-json-1/#post-6352719)
 * After reading another support post that had web host mod_security issues I emailed
   my web host and they did change something on the server and everything is working
   now.
 * They didn’t say what they change with mod_security and it must have been extra
   on top of my mod_security in hosting cpanel which I could disable.
 * John
 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/request-error-not-json-1/#post-6352720)
 * Yes, if you change sending methods and still doesn’t work, talk to your host 
   about mod_security.
 *  Thread Starter [ReproNet](https://wordpress.org/support/users/repronet/)
 * (@repronet)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/request-error-not-json-1/#post-6352721)
 * Thank you Ottomek and mailpoet staff. I will try this.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘request error not JSON’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wysija-newsletters_ffddcc.svg)
 * [MailPoet Newsletters (Previous)](https://wordpress.org/plugins/wysija-newsletters/)
 * [Support Threads](https://wordpress.org/support/plugin/wysija-newsletters/)
 * [Active Topics](https://wordpress.org/support/plugin/wysija-newsletters/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wysija-newsletters/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wysija-newsletters/reviews/)

 * 9 replies
 * 3 participants
 * Last reply from: [ReproNet](https://wordpress.org/support/users/repronet/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/request-error-not-json-1/#post-6352721)
 * Status: resolved