Support » Plugin: Facebook for WooCommerce » Request Entity Too Large

  • Resolved Tanmay Kumar Das

    (@tanmay-kumar-das)


    Hi there

    We are getting below error when editing a variable product.

    Request Entity Too Large
    The requested resource does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

    There is no error if we deactivate the plugin

    Could you advice please?

    Thanks

    Tanmay

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello there,

    Request Entity Too Large
    The requested resource does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

    I am not sure if you’re getting this from Facebook or from your site, but if it’s from your site, the issue seems to be related to your host not providing enough resources for you to work with your products.

    If it’s from Facebook, it seems as your product is too big, most likely it has too many variations, and Facebook cannot handle it.

    I would recommend contacting your host if the message is coming from your site.

    In both cases, a solution could be to reduce the number of variations this product has. Maybe replacing them with add-ons instead via Product Add-Ons.

    Thread Starter Tanmay Kumar Das

    (@tanmay-kumar-das)

    Hi Nicola

    Thanks for you reply

    It was working fine before until we update the woocommerce and other plugins

    This is the product

    https://leadertec.com/product/hogy-tuna-harness-jig/

    I have control to the hosting..

    Could you advice me a best server spec please?

    Thanks

    Tanmay

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey there @tanmay-kumar-das ,

    From the looks of the product, there shouldn’t be any specific issues syncing this product. Could you confirm if this is the product that is causing this error and how you arrived at this error?

    Are you reviewing the logs for sync? Could you share the logs with us so that we can take a look at them and help further?

    It would be great if you can help us with the site status report as well. WooCommerce > Status > System Status > Click – Get system report and share that with us as well. Please feel to remove any confidential information from the logs and status report.

    Thread Starter Tanmay Kumar Das

    (@tanmay-kumar-das)

    Hi Saravanan

    Here is the system report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://leadertec.com
    Site address (URL): https://leadertec.com
    WC Version: 5.4.1
    REST API Version: ✔ 5.4.1
    WC Blocks Version: ✔ 5.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.3.1
    Log Directory Writable: ✔
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: ❌ 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.7
    PHP Post Max Size: 64 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 5000
    cURL Version: 7.64.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.33-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: wp_
    Total Database Size: 51.53MB
    Database Data Size: 41.89MB
    Database Index Size: 9.64MB
    wp_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.33MB + Index: 0.27MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_acfw_loyalprog_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 4.33MB + Index: 1.39MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.39MB + Index: 0.30MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
    wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 8.02MB + Index: 0.22MB + Engine InnoDB
    wp_postmeta: Data: 12.48MB + Index: 2.88MB + Engine InnoDB
    wp_posts: Data: 7.47MB + Index: 0.55MB + Engine InnoDB
    wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_redirection_logs: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_searchinsights_archive: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_searchinsights_single: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
    wp_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_term_relationships: Data: 0.16MB + Index: 0.08MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
    wp_usermeta: Data: 1.44MB + Index: 0.44MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_indexable: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_prominent_words: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 1.48MB + Index: 0.30MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 705
    custom_css: 2
    elementor_font: 2
    elementor_library: 16
    nav_menu_item: 205
    oembed_cache: 13
    page: 75
    post: 10
    product: 203
    product_variation: 905
    revision: 1680
    shop_coupon: 16
    shop_order: 496
    shop_order_refund: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (36) ###
    
    Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.4.2
    Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 2.6.1
    All 404 Redirect  to Homepage: by Fakhri Alsadi – 1.21
    Category Editor: by Kevin Heath – 3.8.3
    Code Snippets: by Code Snippets Pro – 2.14.1
    GDPR Cookie Consent: by WebToffee – 2.0.4
    Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
    Elementor Pro: by Elementor.com – 3.3.1
    Elementor: by Elementor.com – 3.2.5
    Facebook for WooCommerce: by Facebook – 2.6.1
    FileBird Lite: by Ninja Team – 4.7.4
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
    Imagify: by WP Media – 1.9.14
    Insert Headers and Footers: by WPBeginner – 1.6.0
    Jetpack: by Automattic – 9.8.1
    Loco Translate: by Tim Whitlock – 2.5.3
    Mailchimp for WooCommerce: by Mailchimp – 2.5.1
    No CAPTCHA reCAPTCHA for WooCommerce: by MailOptin Team – 1.2.6
    Really Simple SSL: by Really Simple Plugins – 4.0.15
    Redirection: by John Godley – 5.1.1
    Simple 301 Redirects: by WPDeveloper – 2.0.4
    Swap Google Fonts Display: by Gijo Varghese – 1.0.6
    Trustpilot-reviews: by Trustpilot – 2.5.858
    WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.2.5
    Multi Currency for WooCommerce: by VillaTheme – 2.1.6.6
    WooCommerce Conversion Tracking: by weDevs – 2.0.8
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
    WooCommerce Multi Currency Premium: by VillaTheme – 2.1.9
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.15
    WooCommerce: by Automattic – 5.4.1
    WorldPay Gateway for WooCommerce: by PatSaTECH – 1.7.8
    Yoast SEO Premium: by Team Yoast – 16.6
    Yoast SEO: by Team Yoast – 16.6.1
    WP Rocket: by WP Media – 3.9.0.4
    WP Search Insights - Privacy-Friendly Search Analytics: by Really Simple Plugins – 1.3.6
    
    ### Inactive Plugins (5) ###
    
    Gravity Forms: by rocketgenius – 2.4.14.1
    Retail ready photos by Pixc: by Pixc inc. – 1.2
    WooCommerce Easy Checkout Fields Editor: by woomatrix – 1.9.5
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.8.0
    WooCommerce Wholesale Prices: by Rymera Web Co – 1.14.2
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #233 - /shop/
    Basket: #234 - /basket/
    Checkout: #235 - /checkout/
    My account: #236 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Astra Child
    Version: 1.0.0
    Author URL: http://wpastra.com/about/
    Child Theme: ✔
    Parent Theme Name: Astra
    Parent Theme Version: 3.6.2
    Parent Theme Author URL: https://wpastra.com/about/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: astra-child/woocommerce/emails/customer-completed-order.php
    astra-child/woocommerce/emails/customer-processing-order.php
    astra-child/woocommerce/emails/plain/email-order-items.php version 3.2.0 is out of date. The core version is 5.2.0
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Canceled: 3
    Oldest: 2021-06-09 19:58:13 +0100
    Newest: 2021-06-22 22:24:36 +0100
    
    Complete: 1,273
    Oldest: 2021-06-05 16:47:55 +0100
    Newest: 2021-07-06 14:50:17 +0100
    
    Failed: 6
    Oldest: –
    Newest: –
    
    Pending: 1
    Oldest: 2021-07-06 20:24:08 +0100
    Newest: 2021-07-06 20:24:08 +0100
    
    ### Status report information ###
    
    Generated at: 2021-07-06 14:54:24 +01:00
    

    `

    I can’t see anything wrong on recent WC log

    https://prnt.sc/19121iu

    Let me know if you want to see any of them

    Thanks again

    Tanmay

    Plugin Support nicw.a11n

    (@nicw)

    Hi @tanmay-kumar-das

    Could you please enable debugging on the Facebook for WooCommerce page?

    See a screenshot here

    This will generate logs which will show us where and how the error is occurring. After activating that, try syncing the product again, and then look for the Facebook log file.

    Once you have that, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done, and a copy of the log.

    We will be able to help you further there.

    Thread Starter Tanmay Kumar Das

    (@tanmay-kumar-das)

    Thanks @nicw

    Just done that 🙂

    Plugin Support Niall a11n

    (@wpniall)

    Hi @tanmay-kumar-das,

    Great! Thanks for letting us know 🙂

    As we’ll be supporting you further via our WooCommerce.com platform, I’ll go ahead and mark this thread as resolved now.

Viewing 7 replies - 1 through 7 (of 7 total)
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