Hi Florian
Good to hear from you again!
I’ve taken a look at the ticket and it appears Jarek got back to you on the same day that ticket was submitted. I’ve re-sent the response to you now, please let me know if you’ve received it?
My apologies for the inconvenience caused.
Thread Starter
Zoker
(@zoker)
Hi Jarryd,
Thanks for re-sending the answer! But I already recevied it and answered to that three weeks ago 😉
Here you can see my answer:

Seems like the email got lost anywhere?
Where should I sent the answer to? Same email?