Title: Request Access Locking Users Out
Last modified: August 22, 2016

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# Request Access Locking Users Out

 *  [oilyjoyteam](https://wordpress.org/support/users/oilyjoyteam/)
 * (@oilyjoyteam)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/request-access-locking-users-out/)
 * Hi–
 * So… I am NOT a web-developer, but I am attempting to manage a website for my 
   team. We have people request access to a private member site using your plug-
   in. But from the get-go a number of people have had issues logging in again after
   they’ve registered. At first, I thought they’d just forgotten their passwords,
   and would delete their account and have them re-register. But after it kept happening,
   they wrote their passwords down and knew it COULDN’T be that. So… the plug-in
   seems to be locking some users out. Why? What can I do to fix this in? Please
   help! Again, I know nothing about programming…
 * [https://wordpress.org/plugins/request-access/](https://wordpress.org/plugins/request-access/)

The topic ‘Request Access Locking Users Out’ is closed to new replies.

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## Tags

 * [locked out](https://wordpress.org/support/topic-tag/locked-out/)
 * [users](https://wordpress.org/support/topic-tag/users/)

 * 0 replies
 * 1 participant
 * Last reply from: [oilyjoyteam](https://wordpress.org/support/users/oilyjoyteam/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/request-access-locking-users-out/)
 * Status: not resolved