Title: Reports problem
Last modified: July 24, 2018

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# Reports problem

 *  [vidkl](https://wordpress.org/support/users/vidkl/)
 * (@vidkl)
 * [8 years ago](https://wordpress.org/support/topic/reports-problem/)
 * Hi!
 * We get a different number in reports (gross sales etc.) when turning the plugin
   off.
    There is probably a problem with conversion, because our main currency 
   is USD and we use additional EUR for EU country’s.
 * So could you sync the numbers or tell us the logic behind it. Its one of the 
   more important parts of business to know on which numbers to rely.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [xolite](https://wordpress.org/support/users/xolite/)
 * (@xolite)
 * [8 years ago](https://wordpress.org/support/topic/reports-problem/#post-10526185)
 * Hi Vidkl,
 * Could you elaborate on how gross sales etc numbers are changed by disabling the
   plugin?
 * I run multiple currencies and my woocommerce sales stats are not affected, are
   your orders still in a state of “processing”?
 * Cheers
 *  Thread Starter [vidkl](https://wordpress.org/support/users/vidkl/)
 * (@vidkl)
 * [8 years ago](https://wordpress.org/support/topic/reports-problem/#post-10526411)
 * I made a quick video that shows all the info.
    [https://streamable.com/pk8ff](https://streamable.com/pk8ff)
 * Also we discovered that the stock/sold items are not correct when the plugin 
   is turned on (you can see the diffrence in the video).
 *  [xolite](https://wordpress.org/support/users/xolite/)
 * (@xolite)
 * [8 years ago](https://wordpress.org/support/topic/reports-problem/#post-10532005)
 * It looks like you still have a lot of orders processing, stock counts, currencies(
   rates change every day), nothing is final in the statistics until the order is
   set to “COMPLETED”.
 * Do another test when you have no orders processing ( if possible ) and I do not
   think you will see any issues in your reports.
 * Just my thoughts,
 * Let me know how you make out =)
 *  Thread Starter [vidkl](https://wordpress.org/support/users/vidkl/)
 * (@vidkl)
 * [8 years ago](https://wordpress.org/support/topic/reports-problem/#post-10532799)
 * Before going further;
    Why does the plugin even need access to stock and reports.
 * The woocomerce logic is that it counts the stock all the time, your plugin, if
   I understand correct just operates on completed orders. For us and I believe 
   for other stores as weel that coud be a problem, because you cant send the order
   out at the same time that the payment arrives if you deal with real world products.
   Now we have a few payed orders that we cant send products to, becouse of 2 diffrent
   logics playing at the same time (wooocomerce was counting the stock with one 
   logic, and the actual stock was out, but currency switcher, counted at just completed
   orders and accepted more orders than there was actual stock)
 * I don’t mean to be rude, just mean to clear things out, so we understand the 
   workings and align or possibly change …
 * Thank you, Davor
 *  [xolite](https://wordpress.org/support/users/xolite/)
 * (@xolite)
 * [8 years ago](https://wordpress.org/support/topic/reports-problem/#post-10532818)
 * It is not my plugin, I am not the developer. I am a user similar to you using
   the plugin and was only offering my perspective to offer some help to you.
 * Maybe it is best you wait for a reply from the developer to help you clear things
   up.
 * All the best of luck to you. =)
 *  [Pablo Pacheco](https://wordpress.org/support/users/karzin/)
 * (@karzin)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/reports-problem/#post-10597994)
 * Hello,
    Sorry for the delay.
 * WooCommerce by default can’t create reports properly if multiple currencies have
   been used on purchases because it doesn’t convert the currency values. It considers
   all values as the base currency. That’s why you noticed the different number 
   in reports when the plugin is off.
 * What this plugin does with reports is simply filtering the results by currency.
   
   It adds a **Reports Currency** menu item on the top bar of the reports page. 
   It allows to visualize reports correctly but you have to do that for each currency.
 * I hope it helps 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Reports problem’ is closed to new replies.

 * ![](https://ps.w.org/currency-switcher-woocommerce/assets/icon-256x256.jpg?rev
   =1462374)
 * [Currency Switcher for WooCommerce](https://wordpress.org/plugins/currency-switcher-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/currency-switcher-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/currency-switcher-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/currency-switcher-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/currency-switcher-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/currency-switcher-woocommerce/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [Pablo Pacheco](https://wordpress.org/support/users/karzin/)
 * Last activity: [7 years, 12 months ago](https://wordpress.org/support/topic/reports-problem/#post-10597994)
 * Status: not resolved