Title: Reports Last modified: January 18, 2020 --- # Reports * Resolved [spike210957](https://wordpress.org/support/users/spike210957/) * (@spike210957) * [6 years, 4 months ago](https://wordpress.org/support/topic/reports-25/) * I only have 1 order on my staging server. I have removed all the others by setting the post_status to “trash” and then using Empty Bin on the orders page. * However, when I look at Reports it still shows the deleted orders. I have tried: * Restarting Apache using wp cache clear * I don’t have any other cacheing sofware on my server * ``` ### WordPress Environment ### WordPress address (URL): https://equivox.co.uk Site address (URL): https://equivox.co.uk WC Version: 3.8.1 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache/2.4.10 (Debian) PHP Version: 7.3.13-1+0~20191218.50+debian8~1.gbp23c2da PHP Post Max Size: 10 MB PHP Time Limit: 6000 PHP Max Input Vars: 2500 cURL Version: 7.38.0 OpenSSL/1.0.1t SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.21-MariaDB-1:10.3.21+maria~jessie-log Max Upload Size: 10 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.8.1 WC Database Prefix: nsjwrvjr Total Database Size: 93.59MB Database Data Size: 55.56MB Database Index Size: 38.03MB nsjwrvjrwoocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nsjwrvjrwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nsjwrvjrwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nsjwrvjrwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nsjwrvjrwoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nsjwrvjrwoocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nsjwrvjrwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nsjwrvjrwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nsjwrvjrwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nsjwrvjrwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB nsjwrvjrwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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Engine vw_member_orders: Data: 0.00MB + Index: 0.00MB + Engine vw_not_renewing: Data: 0.00MB + Index: 0.00MB + Engine vw_owned_boats: Data: 0.00MB + Index: 0.00MB + Engine vw_owner_class: Data: 0.00MB + Index: 0.00MB + Engine vw_owner_homeport: Data: 0.00MB + Index: 0.00MB + Engine vw_paid: Data: 0.00MB + Index: 0.00MB + Engine vw_postal_list: Data: 0.00MB + Index: 0.00MB + Engine vw_postal_list_all: Data: 0.00MB + Index: 0.00MB + Engine vw_pref_email: Data: 0.00MB + Index: 0.00MB + Engine vw_southampton_joiners: Data: 0.00MB + Index: 0.00MB + Engine vw_stats: Data: 0.00MB + Index: 0.00MB + Engine vw_user_localgroups: Data: 0.00MB + Index: 0.00MB + Engine vw_woa_member: Data: 0.00MB + Index: 0.00MB + Engine vw_woa_yearjoined: Data: 0.00MB + Index: 0.00MB + Engine vw_yearbook: Data: 0.00MB + Index: 0.00MB + Engine woa_message: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (21) ### PeepSo: by PeepSo – 2.7.0 Disable Comments: by Samir Shah – 1.10.2 Email Address Encoder: by Till Krüss – 1.0.19 EntryWizard: by Josie Stauffer – 1.3.14 Envira Gallery Lite: by Envira Gallery Team – 1.7.5.1 Groups: by itthinx – 2.9.0 Members: by Justin Tadlock – 2.2.0 The Events Calendar Shortcode & Block: by Event Calendar Newsletter – 2.3 The Events Calendar: by Modern Tribe Inc. – 4.9.14 User Switching: by John Blackbourn & contributors – 1.5.3 WooCommerce Weight Based Shipping +: by weightbasedshipping.com – 5.3.3 WOACustomisations Plugin: by Nigel Birch – 1.10 Quick Reports for WooCommerce: by Thedotstore – 2.5 – Not tested with the active version of WooCommerce WooCommerce Google Analytics Integration: by WooCommerce – 1.4.17 WooCommerce: by Automattic – 3.8.1 Smush: by WPMU DEV – 3.4.2 WP Adverts - Restricted Categories: by Mark Winiarski – 1.0.1 – Not tested with the active version of WooCommerce WP Adverts: by Greg Winiarski – 1.3.7 PeepSo Core: Groups: by PeepSo – 2.7.0 PeepSo Core: Chat: by PeepSo – 2.7.0 PeepSo Core: Photos: by PeepSo – 2.7.0 ### Inactive Plugins (5) ### Breeze: by Cloudways – 1.1.2 WOACustomisations Plugin: by Nigel Birch – 1.10 WooCommerce GoCardless Gateway: by WooCommerce – 2.4.6 – 2.4.13 is available – Not tested with the active version of WooCommerce WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.18 WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 1.9.3 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #349 - /shop/ Basket: #2518 - /basket/ Checkout: #2519 - /checkout-2/ My account: #2520 - /my-account-2/ Terms and conditions: #37250 - /terms-and-conditions/ ### Theme ### Name: Panoramic Child Theme Version: 1.0.0 Author URL: http://www.outtheboxthemes.com/ Child Theme: ✔ Parent Theme Name: Panoramic Parent Theme Version: 10.1.18 Parent Theme Author URL: http://www.outtheboxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: panoramic-child-theme/woocommerce/emails/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0 panoramic-child-theme/woocommerce/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0 panoramic-child-theme/woocommerce/emails/customer-reset-password.php version 3.5.0 is out of date. The core version is 3.7.0 panoramic-child-theme/woocommerce/myaccount/dashboard.php panoramic-child-theme/woocommerce/myaccount/my-address.php panoramic/product-searchform.php version - is out of date. The core version is 3.3.0 Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 7 Oldest: 2020-01-01 13:53:24 +0000 Newest: 2020-01-22 13:53:39 +0000 Pending: 0 Oldest: – Newest: – Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: – ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freports-25%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [Zach H](https://wordpress.org/support/users/zhollenbeak/) * (@zhollenbeak) * [6 years, 4 months ago](https://wordpress.org/support/topic/reports-25/#post-12340404) * Hi there, * I believe the report data is cached as transients. Go to WooCommerce>Status>Tools tab, and click “Clear transients” for both WooCommerce transients and Expired transients. * Please let us know if you have any questions! * Thread Starter [spike210957](https://wordpress.org/support/users/spike210957/) * (@spike210957) * [6 years, 4 months ago](https://wordpress.org/support/topic/reports-25/#post-12341184) * Marvelous that worked thanks for you help! * [Zach H](https://wordpress.org/support/users/zhollenbeak/) * (@zhollenbeak) * [6 years, 4 months ago](https://wordpress.org/support/topic/reports-25/#post-12342254) * Super! If you have any further questions, you can start a new thread. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Reports’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [reports](https://wordpress.org/support/topic-tag/reports/) * 3 replies * 2 participants * Last reply from: [Zach H](https://wordpress.org/support/users/zhollenbeak/) * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/reports-25/#post-12342254) * Status: resolved