Title: Reporting data not capture
Last modified: August 25, 2021

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# Reporting data not capture

 *  Resolved [fihiromar](https://wordpress.org/support/users/fihiromar/)
 * (@fihiromar)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/)
 * Hi,
 * Im using cluevo for my scorm package courses. The uploading module & learning
   tree part works great, however the reporting does seem to pass any data to cluevo
   mysql.
 * Is there anything u can recommend me to do to overcome this issue ? i’ve made
   an account for you for easier access to check my reporting data / workflow.
 * {moderator note: removed credentials}
 * Looking forward for your favourable reply soon.
 * Thanks
    -  This topic was modified 4 years, 8 months ago by [Yui](https://wordpress.org/support/users/fierevere/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freporting-data-not-capture%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [eliasatcluevo](https://wordpress.org/support/users/eliasatcluevo/)
 * (@eliasatcluevo)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/#post-14802734)
 * Hi fihiromar,
 * I tried to log into your page, but the password did not seem to be correct and
   now i think your firewall blocked me.
    you could open a ticken on our site [https://wp-lms.cluevo.at/](https://wp-lms.cluevo.at/)
   referencing this thread, there we can help you in a more direct way.
 * In the future, if you want to share credentials with a plugin author, maybe contact
   them directly. Here in the forum everyone can read the credentials.
 * greetings from Austria,
    Elias
 *  Thread Starter [fihiromar](https://wordpress.org/support/users/fihiromar/)
 * (@fihiromar)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/#post-14802769)
 * hey elias,
 * ah jeez my bad, sure i open a ticket there.
 * thanks
 *  Moderator [Yui](https://wordpress.org/support/users/fierevere/)
 * (@fierevere)
 * 永子
 * [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/#post-14802778)
 * [@fihiromar](https://wordpress.org/support/users/fihiromar/)
    and [@eliasatcluevo](https://wordpress.org/support/users/eliasatcluevo/)
 * as per [forum guidelines](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * > Do not post email addresses, ask others to post their email or solicit contacting
   > people off of the forums.
   >  Do not post, offer, or ask for login information,
   > even test IDs and test passwords.
 *  Moderator [Yui](https://wordpress.org/support/users/fierevere/)
 * (@fierevere)
 * 永子
 * [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/#post-14802784)
 * [@eliasatcluevo](https://wordpress.org/support/users/eliasatcluevo/)
 * While I know you have the best of intentions, it’s forum policy that you _not_
   ask users for admin or server access. Users on the forums aren’t your customers,
   they’re your open source collaborators, and requesting that kind of access can
   put you and them at high risk.
    If they _are_ paying customers (such as people
   who bought a premium service/product from you) then by all means, direct them
   to your official customer support system. But in all other cases, you need to
   help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site vistors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
    When you help users _here_
   and in public, you also help the next person with the same problem. They’ll be
   able to read the debugging and solution and educate themselves. That’s how we
   get the next generation of developers.
 *  Plugin Author [eliasatcluevo](https://wordpress.org/support/users/eliasatcluevo/)
 * (@eliasatcluevo)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/#post-14802934)
 * [@fierevere](https://wordpress.org/support/users/fierevere/)
 * Hi,
 * I am deeply sorry if i violated any guidelines. Please help me to better understand
   what i did wrong, so i can avoid it in the future.
 * I did not ask for any credentials and i even tried to explain that it is not 
   a good idea to share them here in the forum.
 * In the Guidelines under the point “When creating links to other resources” stands
   that it is allowed to post links to the support Website of the Author. I did 
   that, because the topic is most probably related to the used Modules and not 
   our plugin directly that is why I thought it would be best if we handle this 
   via our support system.
 * Please let me know what part of my answer did violate the guidelines.
 * Thank you in advance and again I am sorry
    greetings, Elias
 *  Moderator [Yui](https://wordpress.org/support/users/fierevere/)
 * (@fierevere)
 * 永子
 * [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/#post-14802961)
 * [@eliasatcluevo](https://wordpress.org/support/users/eliasatcluevo/)
 * For pro(premium|paid) customers – directing them to your site for support is 
   a must. You should not support your paid product customers here.
    See that commercial
   products [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)
 * For free plugin/theme users – it is best to support them here, as we often can
   see, many devs direct users to their sites to only ask their login/password and
   then check their site. It has implications mentioned in above post and definitely
   does not benefit support forums in general, however some users can be satified,
   but we often also see dissatisfied users who would not willingly (like the OP)
   send their credentials to anyone.
 * If you would like to discuss this further, please join us in the #forums channel
   on Slack: [https://make.wordpress.org/chat/](https://make.wordpress.org/chat/)
   and any moderator can assist you.
 *  Thread Starter [fihiromar](https://wordpress.org/support/users/fihiromar/)
 * (@fihiromar)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/#post-14806076)
 * Hi elias,
 * Adding to my previous question, i’ve use the same zip scorm file and upload to
   scormcloud.com and the score are tabulated accordingly.
 * Just wanted to check wether i need to add/do anything else to get the “cmi.core.
   score_raw” & “cmi.core.student_name” tabulated inside cluevo reporting sql.
 * The zipped content for my publish folder is as below
    [https://drive.google.com/file/d/1IOmZ27j-gt2uhv5oMq_thO_skdBXGOs6/view?usp=sharing](https://drive.google.com/file/d/1IOmZ27j-gt2uhv5oMq_thO_skdBXGOs6/view?usp=sharing)
 * scormcloud course link
    [https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=c021ea7c-f84c-4037-9d73-1035ae4e11d9](https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=c021ea7c-f84c-4037-9d73-1035ae4e11d9)
 * Thanks
    Fihir
 *  Plugin Author [CLUEVO](https://wordpress.org/support/users/cluevo/)
 * (@cluevo)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/#post-14806507)
 * Hi Fihir,
 * thanks for sharing your module. We’ll run it through our dev environment and 
   get back to you.
 *  Thread Starter [fihiromar](https://wordpress.org/support/users/fihiromar/)
 * (@fihiromar)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/#post-14806637)
 * hey,
 * Thanks for all the support provided.
 * Looking forward to hear from you soon.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Reporting data not capture’ is closed to new replies.

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## Tags

 * [reporting](https://wordpress.org/support/topic-tag/reporting/)

 * 9 replies
 * 4 participants
 * Last reply from: [fihiromar](https://wordpress.org/support/users/fihiromar/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/reporting-data-not-capture/#post-14806637)
 * Status: resolved