Thanks for reaching out, hopefully we can determine the cause. Firstly can you share the following information so we can check your current WordPress setup?
- Your Site Health information. You can use this form to share privately if preferred.
- Does this message also occur on your primary Site Kit dash, or just when clicking on the Analytics tab?
- Please share any console errors you encounter on the same screen when checking your site from a browser incognito window.
If you have any questions on the above let me know. As there may be a plugin conflict we’ll hopefully be able to pinpoint what’s occurring.
Hi James,
Thank you so much for coming back to me so quickly.
As instructed, I have submitted my responses using the provided Google forms link, so hopefully, you should get that shortly.
Many thanks again,
Darron
Hi Darron,
Many thanks for sharing. The video in particular is very useful, it looks like this only occurs with the primary Site Kit dashboard and not any individual tabs.
While I check some of the plugins you have installed, in particular those with Google services integration can you please follow the steps below and inform me if you’re able to view the main Site Kit dashboard successfully?
- Install and activate the Health Check & Troubleshooting plugin.
- Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
- From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
- Attempt to view the Site Kit primary dashboard once more
You can exit troubleshooting mode afterwards.
Good morning James
Many thanks for getting back to me again so quickly.
I carried out the suggestion with the Health Check plugin and can confirm that the main dashboard menu item all works as it should.
As you mentioned, obviously there is some conflict with one of the other plugins.
I’ve just started to run through each plugin installed and can confirm that the following plugin is causing the issue: https://adminmenueditor.com/
Do you want me to reach out to the developer, as it’s the pro version of this plugin I have been using for years, and make Janis aware of the issue going forward?
Many thanks again James for all your help,
Darron
Hi Darron,
That’s really useful information, in particular for other users should they have the same plugin installed. Thanks for sharing your findings after your troubleshooting efforts.
Do you want me to reach out to the developer, as it’s the pro version of this plugin I have been using for years, and make Janis aware of the issue going forward?
That would be great, appreciate your efforts. I’ll test compatibility myself in the meantime using the free version of the plugin. Let’s keep this support topic open and I can keep you updated here.
Perfect James,
Looks like you cannot place/nest the Site Kit info/dashboard items inside another created folder via Admin Menu
Thanks again
Darron
Many thanks again. I’ve been able to recreate the same experience using the free version of the plugin and I’ve since opened a GitHub issue for our engineers to take a look. While I’m unsure of the source of the conflict myself have you also raised this with the Admin Menu Editor plugin team?
Hi James – yes, raised the issue with Admin Menu Editor plugin team as well 🙂
Have a great weekend
Darron
Excellent! Keep us post, many thanks. Enjoy your weekend also.
@graffig We have included a fix for this issue in today’s 1.38.0 release. Please update Site Kit and take a look.
I’m going to close this topic out, but if you do experience any further trouble with this issue or have any other questions about Site Kit, please create a new topic and we’d be happy to help.
Thank you!
Bethany
Many thanks for the ‘heads up’ about resolving this issue.
I’ll update the plugin and check once back in the office.
Have a great rest of the week 🙂
