Report arriving on the wrong email address

  • Resolved mengeco

    (@mengeco)


    3 years, 10 months ago

    Hello,
    I receive shield security reports on my old email address, however, the user address of the WordPress admin is good.
    or should you change this email address?
    Thanks !

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jelena

    (@jmisic)

    3 years, 10 months ago

    Hi,

    Thanks for your question.

    Shield will send emails to the email address configured in the General settings.

    You may go to the General settings => Plugin Defaults => Report Email and enter where you want Shield to send email reports. If you leave this field empty, emails will be sent to the site admin email address.

    Hope this helps.

    • This reply was modified 3 years, 10 months ago by Jelena.
    Thread Starter mengeco

    (@mengeco)

    3 years, 10 months ago

    thanks for your quick response but it doesn’t work.
    My WP admin address is ok but the Shield Security reports address is the old address.
    The “Report Email” field is empty.
    It’s the same for all my websites

    Plugin Support Jelena

    (@jmisic)

    3 years, 10 months ago

    Thanks for the update.

    We’re sorry, but we can’t reproduce this. If the report email field is empty, emails are sent to the WP site admin email address.

    Can I ask you to check your settings again, please? Can you confirm that the Shield report email address here…
    https://www.screencast.com/t/9ksPtOhy

    … is showing the WP site admin email you have here
    https://www.screencast.com/t/yc6aBVgab

    Many thanks.

    • This reply was modified 3 years, 10 months ago by Jelena.
    Thread Starter mengeco

    (@mengeco)

    3 years, 10 months ago

    Hi,

    Admin WP : admin mail gmail.com => https://snipboard.io/D63cwl.jpg
    Shield S setting : admin mail orange.fr => https://snipboard.io/AGHjdI.jpg

    Idem for all my website

    Thanks

    Plugin Support Jelena

    (@jmisic)

    3 years, 10 months ago

    Okay, cool. Thanks for sharing this info. Much appreciated.

    Sorry for confusion here…

    There is a difference between “site admin” and “admin user“.

    Email address of the site admin is xxxx@orange.fr. You can find this under the WP general settings:
    https://www.screencast.com/t/X7FORsfZ

    Admin (your xxx@gmail.com email) is an admin user.

    Since you have not specified where you want Shield to send email reports, it’ll default to the site admin email. So, if the field is empty, emails will be sent to xxxx@orange.fr.

    If you don’t want Shield to send emails to the site admin email address (xxxx@orange.fr), but to some other email address, you’ll need to enter that email address in the “Report Email” field.

    For example, if you want emails to be sent to the admin user email (xxx@gmail.com), please feel free to enter this email into the reporting field, and the reporting emails will be sent to this email address.

    Again, sorry for confusion. Let me know if I can be of any further help. Would be happy to respond.

    Thanks.

    Thread Starter mengeco

    (@mengeco)

    3 years, 10 months ago

    Sorry, I was the one who ignored this difference. I thought that the change of administrator in Admin User made the automatic change in Admin general settings …
    After all these years to use WP, I still learn a basic info!
    Thank you very much for your quick support!

    Plugin Support Jelena

    (@jmisic)

    3 years, 10 months ago

    It’s fine, no worries. 🙂 No one knows everything, there is always something new to learn. Even the great Michelangelo said “Ancora Imparo” – I’m still learning (at age 87).

    Regarding support, no problem at all, this is why we’re here – to help and provide clarification when needed.

    Thank you also for being cooperative. Glad to hear that you can continue using Shield now without any problems.

    Cheers!

    Jelena

Viewing 7 replies - 1 through 7 (of 7 total)
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