Support » Plugin: Visual Form Builder » Replying to confirmation email also emails user

  • I was adjusting the VFB settings for my contact form this morning after wetting up WP Mail SMTP, and discovered something peculiar with the confirmation emails.

    I have VFP configured so that when a user submits a contact form, VFP sends me an email with the details and also emails the user a confirmation, including a copy of the information they submitted. What I want to happen is for the email I receive with the details to show the user’s submitted name in the From field and use their submitted email address as the reply-to, and for the submitter to receive a confirmation email using the name and reply-to address I specify in the Notification box in VFP.

    To do this, I have the Email settings configured to use the submitted name in the “User’s Name” field and the submitted email address in the “User’s E-mail” field. In the Notification settings, I’ve added the reply name to “Sender Name or Company” and the reply-to email in “Reply-To E-mail”.

    Configured this way, the emails I get work just as desired. However, if the user replies to the confirmation email, BOTH my specified sender name and reply-to address AND the user’s submitted name and e-mail address appear in the TO field.

    For example, let’s say the user is John Doe, the email address they entered is johndoe58@example.com, my specified sender name is Admin, and my specified reply-to address is admin@mysite.com. If I reply to the email I get when John Doe submits his form, the TO field will show only “John Doe <johndoe58@example.com>”, which is what I want. However, if John Doe clicks reply to his confirmation email, the TO field will list “John Doe <johndoe58@example.com>”, “Admin <admin@mysite.com>”.

    This is obviously not desirable — there’s usually no reason the user needs to email himself if he replies to the confirmation, and it looks pretty sloppy.

    Is there a way to keep this from happening? If I remove the submitted name and submitted email address from the Email tab, it doesn’t do this, but then the email I get will just use my administrative address for the reply-to field and I can’t answer a contact form submission by replying to it. This seems counterintuitive.

    Am I missing something?

    Thanks!

    The page I need help with: [log in to see the link]

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