• Resolved velasko

    (@velasko)


    Hi!

    Is it possible to set more than one Reply-To Address? (Email Notifications > Advanced > Reply To).

    I tried with {inputs.email}, email1@email.com, email2@email.com but it didn’t work. It only seems to work when using only one email address.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Exo

    (@richardshea)

    Why not use CC or BBC fields which are there for that?

    Both CC & BCC allow comma separated lists, as you’ve found I don’t think the reply address is meant for more than 1 email address.

    PS I’m not associated to Fluent Forms, just a user that loves it ๐Ÿ˜‰

    Thread Starter velasko

    (@velasko)

    Thanks @richardshea, I love the plugin too! Unfortunately, I don’t think BCC or CC will work for this form I’m working on.

    In this one, my customers (students of a course) submit some data so the recipient (a coach) can evaluate them. But I need that when the coach hits the reply button to send the evaluation results, that email must go to both the student and me without having the coach to manually add my email address as a BCC/CC.

    Since I can do this in Caldera Forms I though I might be able to replicate it in Fluent Forms, but apparently not ๐Ÿ™

    Exo

    (@richardshea)

    Hi @velasko
    I don’t think what you’re trying to do is even possible.
    I mean if I send an email to 3 people, when any of those 3 reply, it can only reply to ONE person (me).
    But if I email 1 person, and CC the other 2, on reply (reply all that is) any one of those 3 will reply back to me and the others… which is the universal method.

    Simply put, you can’t have more than 1 email in a REPLY address as the sender can only be 1 person. I can’t do this in Outlook for 20+ years, so I can’t see how Fluent could.

    I would suggest Caldera is using CC methods, a simple test would be comparing the REPLY button vs REPLY-ALL, I seriously doubt a simple reply button can send back to multi users.

    Plugin Support Tahmid ul Karim

    (@tahmidulkarim)

    Hello @velasko,

    Sorry for the delayed response. We always recommend opening a support ticket in our dedicated support channel to get a fast reply.

    You cannot set multiple emails in ‘reply to’, it won’t work that way. You have to set the other emails as CC or BCC as @richardshea mentioned.

    If you have any further queries please submit a support ticket in our dedicated support channel here – https://wpmanageninja.com/support-tickets/.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.