• Resolved umberto69

    (@umberto69)


    Good morning,
    sorry for my english, I use Google translate.
    I have a problem with some notification emails being sent from my WordPress. Basically, a “Reply-to” header is added to these emails which I wish wasn’t there. I use your plugin and would like to know if WP Mail SMTP adds it.
    In THIS SCREENSHOT you can see what I’m referring to.

    Best regards

    Umberto

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support David

    (@dpinson)

    Hi there @umberto69,

    Thanks for reaching out! Check your WPForms Notifications panel. You may have the Reply-To option set.

    I hope that helps! Have a great day!

    Thread Starter umberto69

    (@umberto69)

    Hi @dpinson ,

    I can’t find the notifications section, maybe it’s only in the pro version?

    If not, could you tell me where I find these settings?

    Regards

    Umberto

    Thread Starter umberto69

    (@umberto69)

    Good morning,
    I have not received a reply. Could I have some directions?
    Thank you!

    Plugin Support David

    (@dpinson)

    Hi there @umberto69,

    I’m sorry about the delay. You can find the notifications panel for WPForms in your form settings. Check out this guide on the WPForms site. It should help you out:

    https://wpforms.com/docs/setup-form-notification-wpforms/

    I hope that helps! Have a great day!

    Thread Starter umberto69

    (@umberto69)

    Hi,
    it is not a WPForms form, but it is a form created with another plugin.
    Maybe I explained myself wrong. I would like to know, if the “Reply to” is set by WP mail SMTP. I checked everything else and I don’t understand what generates this “Reply to”

    Regards

    Umberto

    Plugin Support David

    (@dpinson)

    Hi there @umberto69,

    WP Mail SMTP does not set the reply-to address. Typically that’s done by the form creating the email.

    That said, a reply-to can also be created using custom code. For instance, we have a guide that shows how to add a custom reply-to: https://wpmailsmtp.com/docs/setting-a-custom-reply-to-email/

    It’s possible that either another plugin is creating the reply-to, your form plugin is creating it, or custom code is doing it.

    I hope that helps! Have a great day!

    Thread Starter umberto69

    (@umberto69)

    Ok, grazie.

Viewing 7 replies - 1 through 7 (of 7 total)
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