Title: Reply to Email Issue
Last modified: December 9, 2020

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# Reply to Email Issue

 *  Resolved [voicetoons](https://wordpress.org/support/users/voicetoons/)
 * (@voicetoons)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/reply-to-email-issue/)
 * Seems we can not change the reply to email to be that of the submitter. When 
   we hit reply it is our admin email….It always has us reply to our own email.
 * Yes…we have reset the email on the form to be that of the sender as the reply
   to email using the short drop but still does not fix and sends to us when we 
   hit reply….
 * Thoughts?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freply-to-email-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [voicetoons](https://wordpress.org/support/users/voicetoons/)
 * (@voicetoons)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/reply-to-email-issue/#post-13766367)
 * Any help here?
 *  [Jade](https://wordpress.org/support/users/jadeam/)
 * (@jadeam)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/reply-to-email-issue/#post-13777561)
 * Hello [@voicetoons](https://wordpress.org/support/users/voicetoons/),
 * Thanks for writing in.
 * Normally, the email that will be used when you click on reply would be the email
   address set in the Reply-To field in the Notification setting. Please check [here](https://wpforms.com/docs/setup-form-notification-wpforms/#basic-setup)
   for more details.
 * Can you please double-check if you set the Reply-To set up using the Smart Tag
   of the email address field in the form?
 * Thank you.
 *  Thread Starter [voicetoons](https://wordpress.org/support/users/voicetoons/)
 * (@voicetoons)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/reply-to-email-issue/#post-13777623)
 * Thanks…Yes as said we are sure the reply to field is right as the email of the
   users on the form. That being {field_id=”8″} still when we hit reply it sends
   to our admin email.
 * See [https://snipboard.io/FHZpPC.jpg](https://snipboard.io/FHZpPC.jpg)
 *  [Jade](https://wordpress.org/support/users/jadeam/)
 * (@jadeam)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/reply-to-email-issue/#post-13818764)
 * Hi [@voicetoons](https://wordpress.org/support/users/voicetoons/),
 * Thanks for clarifying. Most likely, there is a plugin that is overriding the 
   Reply-To configuration in the forms.
 * When you get the chance, could you please try using the steps in WPBeginner’s
   detailed guide on [troubleshooting WordPress](https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/)
   to see if it helps resolve the issue?
 *  [Jade](https://wordpress.org/support/users/jadeam/)
 * (@jadeam)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/reply-to-email-issue/#post-13844635)
 * Hi [@voicetoons](https://wordpress.org/support/users/voicetoons/),
 * We haven’t heard back from you in about a week, so I’m going to go ahead and 
   close this thread for now. But if you’d like us to assist further, please feel
   welcome to continue the conversation.
 * Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Reply to Email Issue’ is closed to new replies.

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [wp forms](https://wordpress.org/support/topic-tag/wp-forms/)

 * 5 replies
 * 2 participants
 * Last reply from: [Jade](https://wordpress.org/support/users/jadeam/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/reply-to-email-issue/#post-13844635)
 * Status: resolved