Title: reply to doesn’t work on gmail Last modified: March 10, 2022 --- # reply to doesn’t work on gmail * Resolved [golded](https://wordpress.org/support/users/golded/) * (@golded) * [4 years, 2 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/) * hi, i set all the form but when i receive the email and i click to “reply to”( with gmail), it’s my email and not the email of the lead. * However i set the email to reply to in the settings : {email-1} but it doesn’t work. * Thanks in advance. * Regards. Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/) * (@wpmudevsupport12) * [4 years, 2 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15446872) * Hi [@golded](https://wordpress.org/support/users/golded/) * Sorry to hear you are having this issue. * I can see we have a known issue on reply-to adding a blank space: * [https://monosnap.com/file/cLB8C91jtAm4GbzJPNLvZr7gHn9Di3](https://monosnap.com/file/cLB8C91jtAm4GbzJPNLvZr7gHn9Di3) * Can you remove it and check if the issue is gone? * I tested on my Gmail and it worked fine: * [https://monosnap.com/file/JJBe6NSNBsCjiZYDW4KdMwfRp68EB6](https://monosnap.com/file/JJBe6NSNBsCjiZYDW4KdMwfRp68EB6) * Best Regards Patrick Freitas * Thread Starter [golded](https://wordpress.org/support/users/golded/) * (@golded) * [4 years, 2 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15446924) * there isn’t a space before but after and when i remove and save and return to check, there is a space added automatially… * WordPress : 5.7.5 forminator : Version 1.15.11 php version : PHP 7.4 MySQL 5.5 * Thread Starter [golded](https://wordpress.org/support/users/golded/) * (@golded) * [4 years, 2 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15449035) * i specify that on gmail there is the right email of the lead in the line reply to but when i click to reply, it’s my email… Regards * Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/) * (@wpmudev-support2) * [4 years, 2 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15451194) * Hello [@golded](https://wordpress.org/support/users/golded/) , * Could you export your form and share it with us using pastebin.com? [https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export](https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export) * kind regards, Kasia * Thread Starter [golded](https://wordpress.org/support/users/golded/) * (@golded) * [4 years, 2 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15453213) * hello, * yes, this is the past in : [https://pastebin.com/25TaT3de](https://pastebin.com/25TaT3de) * I changed my email and my website to appears anonymously. * Thanks. * Regards * Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/) * (@wpmudevsupport12) * [4 years, 2 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15460731) * Hi [@golded](https://wordpress.org/support/users/golded/) * I hope you are doing well. * Thanks for the form. * I am afraid I am not able to replicate the issue testing Gmail or Gsuit Gmail. * [https://monosnap.com/file/ZfdCYd71NWVMsQr53eJZBkoV2X4iC2](https://monosnap.com/file/ZfdCYd71NWVMsQr53eJZBkoV2X4iC2) [https://monosnap.com/file/e32Nt5ejw599SmAF00MVbGHIN7WeXO](https://monosnap.com/file/e32Nt5ejw599SmAF00MVbGHIN7WeXO) * Do you have any SMTP plugins? * This could be forcing a wrong reply-to * Best Regards Patrick Freitas * Thread Starter [golded](https://wordpress.org/support/users/golded/) * (@golded) * [4 years, 1 month ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15461508) * hi, * i should to uninstall the smtp plugin ? i think i dont have, what would be the name of this and is it on gmail? or chrome ? * Thanks * Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/) * (@wpmudevsupport12) * [4 years, 1 month ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15468772) * Hi [@golded](https://wordpress.org/support/users/golded/) * SMTP plugin is used to replace the regular wp_mail() function which is from WordPress and the function that Forminator uses to submit the email. * As I could not replicate using your form on my lab site it indicates that something else is forcing the reply-to, this could be an SMTP plugin and I let you know. * About the name, it depends, there are many plugins available for WordPress, you can check if you have any in your WordPress > Plugins, search for SMTP or Email keywords. * We would need to disable it for a test, yes, but in case you don’t have any pluging the next troubleshooting test is a Full plugin and theme conflict test following this workflow: * [https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif](https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif) * Remember to take a Full backup or use a Staging website. * Let us know the result you got. Best Regards Patrick Freitas * Thread Starter [golded](https://wordpress.org/support/users/golded/) * (@golded) * [4 years, 1 month ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15469738) * ok, i will test but i don’t have a smtp plugin for your information. * I’m going to test the workflow. * Regards. * [linux4me2](https://wordpress.org/support/users/linux4me2/) * (@linux4me2) * [4 years, 1 month ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15485235) * There are a lot of reports about Gmail free accounts ignoring the “Reply-To” header even if it is formatted correctly. Take a look at [this one](https://support.google.com/mail/thread/137115126/why-is-gmail-ignoring-the-reply-to-header?hl=en), which lists a couple of instances that can cause the problem, though there are plenty of users who report the “Reply-To” doesn’t always work even if they have corrected for those two problems: * > ``` > There are two situations where Gmail will ignore the Reply-to header. > > Automatic replies (like vacation responders and canned responses) always get sent to the return address from the SMTP envelope. (Shown in the Return-path header.) > If the From address is an alias of the Gmail account, replies will preserve the TO address. (Gmail treats "reply to self" as a follow-up to the original recipient.) > > Otherwise, replies from Gmail apps will respect the reply-to. (Other email clients may work differently, even with Gmail.) > ``` > * I’m still seeing Gmail ignore the Reply-To header when those two causes aren’t met. * One workaround is to include the user’s email address in the body of message, though I know that’s not ideal. * Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/) * (@wpmudev-support2) * [4 years, 1 month ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15497352) * Hello [@golded](https://wordpress.org/support/users/golded/) , * We haven’t heard from you for a while now, so it looks like you don’t need our assistance anymore. * Feel free to re-open this ticket if needed. * Kind regards Kasia * Thread Starter [golded](https://wordpress.org/support/users/golded/) * (@golded) * [4 years, 1 month ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15497849) * hi, * it’s a bug from gmail becase when i tested with a @hotmailt, there isn’t the bug, i can reply to the email of the lead. * Thanks but i think you can’t do something. * Regards Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘reply to doesn’t work on gmail’ is closed to new replies. * ![](https://ps.w.org/forminator/assets/icon-256x256.gif?rev=3443182) * [Forminator Forms – Contact Form, Payment Form & Custom Form Builder](https://wordpress.org/plugins/forminator/) * [Frequently Asked Questions](https://wordpress.org/plugins/forminator/#faq) * [Support Threads](https://wordpress.org/support/plugin/forminator/) * [Active Topics](https://wordpress.org/support/plugin/forminator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/forminator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/forminator/reviews/) ## Tags * [gmail](https://wordpress.org/support/topic-tag/gmail/) * 12 replies * 4 participants * Last reply from: [golded](https://wordpress.org/support/users/golded/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/reply-to-doesnt-work-on-gmail/#post-15497849) * Status: resolved