Title: Reply-To Doesn’t Work Last modified: May 30, 2018 --- # Reply-To Doesn’t Work * Resolved [adamgonz](https://wordpress.org/support/users/adamgonz/) * (@adamgonz) * [7 years, 11 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-2/) * Good evening, I haven’t been able to get the Reply-To: [contact-email-address] additional header to work. When I submit the form, I get the success message but in Outlook when I hit reply on the received message, it brings up the From address and not the data from “Reply-To: [contact-email-address]”. I’ve spent hours looking for a solution and I haven’t found anything that resolves my issue. Any ideas? Any suggestions are appreciated. * PS: I’ve also tried adding a Bcc: [user@domain.com](https://wordpress.org/support/topic/reply-to-doesnt-work-2/user@domain.com?output_format=md) to additional headers and that hasn’t worked either. Not sure what else to do. - This topic was modified 7 years, 11 months ago by [adamgonz](https://wordpress.org/support/users/adamgonz/). Reason: clarification Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Takayuki Miyoshi](https://wordpress.org/support/users/takayukister/) * (@takayukister) * [7 years, 11 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-2/#post-10343800) * Where can we see the website? * What settings do you have in the [Mail tab panel](https://contactform7.com/setting-up-mail/)? * Thread Starter [adamgonz](https://wordpress.org/support/users/adamgonz/) * (@adamgonz) * [7 years, 11 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-2/#post-10346286) * Thank you for your response, I have the form available here: [https://www.tethertools.com/test-page-2/](https://www.tethertools.com/test-page-2/) * In the mail tab is configured as follows: To: [customerservice@tethertools.com](https://wordpress.org/support/topic/reply-to-doesnt-work-2/customerservice@tethertools.com?output_format=md) From: Subject: Customer Service Request Additional Headers: Reply-To: [cs-contact-email-address] Message Body: From: [cs-contact- full-name] <[cs-contact-email-address]> Subject: [cs-issue-type] * Message Body: [cs-message] * — This e-mail was sent from the customer service contact form * Please let me know if there is any further information needed, thanks again for your help! -Adam * Plugin Author [Takayuki Miyoshi](https://wordpress.org/support/users/takayukister/) * (@takayukister) * [7 years, 11 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-2/#post-10347777) * OK, they look fine. * What other plugins and theme do you use on the website? * Thread Starter [adamgonz](https://wordpress.org/support/users/adamgonz/) * (@adamgonz) * [7 years, 11 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-2/#post-10348071) * We use a homegrown theme. As far as plugins, we have several, including WooCommerce, Contact Form DB, Fast Secure Contact Form (because of the recent issues with FS Contact Form, we’re switching to Contact Form 7). I tried disabling Contact Form 7 in my local dev environment and the behavior was the same. I could try disabling all plugins other than Contact Form 7 and see what happens. * [Piani](https://wordpress.org/support/users/webbmasterpianise/) * (@webbmasterpianise) * [7 years, 11 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-2/#post-10354678) * According to my tests the sender and reciver mails no longer accept the tags. It works only when i set a real mailadress with the same domain. Havent investigated further but it started in the latest updates. Previous i used [email] tag. * Thread Starter [adamgonz](https://wordpress.org/support/users/adamgonz/) * (@adamgonz) * [7 years, 11 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-2/#post-10362663) * Hi Takayuki, I found that the [WP SendGrid](https://wordpress.org/plugins/wp-sendgrid/) plugin appears to be the culprit. When I disable the plugin, the reply to: information works. When I enable it, it defaults to [customerservice@tethertools.com](https://wordpress.org/support/topic/reply-to-doesnt-work-2/customerservice@tethertools.com?output_format=md). I wonder what is conflicting? * Thread Starter [adamgonz](https://wordpress.org/support/users/adamgonz/) * (@adamgonz) * [7 years, 11 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-2/#post-10363136) * Hi again, I replaced the WP SendGrid plugin with SendGrid’s own [plugin](https://wordpress.org/plugins/sendgrid-email-delivery-simplified/) and now the header information works. Thank you for your help! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Reply-To Doesn’t Work’ is closed to new replies. * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255) * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/) * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq) * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/) * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/) * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/) ## Tags * [additional headers](https://wordpress.org/support/topic-tag/additional-headers/) * 7 replies * 3 participants * Last reply from: [adamgonz](https://wordpress.org/support/users/adamgonz/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/reply-to-doesnt-work-2/#post-10363136) * Status: resolved