Title: Reply email
Last modified: March 24, 2018

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# Reply email

 *  Resolved [ziilch](https://wordpress.org/support/users/ziilch/)
 * (@ziilch)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/reply-email/)
 * Hi
    I’ve just setup WSDesk and have been testing the support process. I have 
   the email and IMAP setup to a support@ email, and it is receiving messages fine.
   If a customer “replies” from their mail program to a support email, the reply
   address is showing my wordpress email which is admin@ – This means the reply 
   is not going back to WSDesk. I’ve checked all the settings in WSDesk and all 
   the email fields are set to support@ so why is it showing the reply to address
   as admin@? Where can I change this setting? Thanks for your help 🙂
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freply-email%2Fpage%2F2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 16 through 23 (of 23 total)

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 *  [calvinkuo](https://wordpress.org/support/users/calvinkuo/)
 * (@calvinkuo)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/reply-email/page/2/#post-10176165)
 * I am looking forward this will be resolved because I am having the exactly problem
   that although reply-to email address is configured in WSDesk setting, users will
   receive from email address which is set in WordPress/General setting. Therefore,
   all ticket users email reply will go to wordpress email setting instead of reply-
   to email address in WSDesk.
 *  Thread Starter [ziilch](https://wordpress.org/support/users/ziilch/)
 * (@ziilch)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/reply-email/page/2/#post-10176215)
 * Hi,
 * I’ve replied to your support 3 times by email – twice with my credentials. Maybe
   your system is having the same problem as this support ticket and replying to
   the wrong email address?
 * I will try sending it one more time but this time I won’t hit reply, I’ll just
   email directly to you.
 * Can you please confirm that you received it.
 * Thank you 🙂
 *  Thread Starter [ziilch](https://wordpress.org/support/users/ziilch/)
 * (@ziilch)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/reply-email/page/2/#post-10176227)
 * FYI – I have sent 2 support tickets in the last 10 minutes to [support@wsdesk.com](https://wordpress.org/support/topic/reply-email/page/2/support@wsdesk.com?output_format=md)
   but received no confirmation email.
 *  [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * (@wsdesk)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/reply-email/page/2/#post-10176528)
 * Hi,
 * We have received one ticket with your FTP and admin credentials. The ticket number
   is 4046. We will soon check this issue and get back to you.
 * Regards
 *  Thread Starter [ziilch](https://wordpress.org/support/users/ziilch/)
 * (@ziilch)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/reply-email/page/2/#post-10176531)
 * Great. Glad you got it! Thank you 🙂
 *  [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * (@wsdesk)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/reply-email/page/2/#post-10186143)
 * Hi,
 * We have fixed this issue and a new version is released. Please go ahead and update
   the plugin to the latest version 1.6.3.
 * Hope this helps.
 * Regards
 *  Thread Starter [ziilch](https://wordpress.org/support/users/ziilch/)
 * (@ziilch)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/reply-email/page/2/#post-10188170)
 * Thank you for fixing this 🙂
 *  [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * (@wsdesk)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/reply-email/page/2/#post-10189038)
 * Hi Ziilch, If you are happy with our product, a review will help -> [https://wordpress.org/support/plugin/wsdesk/reviews/#new-post](https://wordpress.org/support/plugin/wsdesk/reviews/#new-post)

Viewing 8 replies - 16 through 23 (of 23 total)

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The topic ‘Reply email’ is closed to new replies.

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 * 23 replies
 * 4 participants
 * Last reply from: [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/reply-email/page/2/#post-10189038)
 * Status: resolved