Support » Plugin: Kanzu Support Desk - WordPress Helpdesk Plugin » Reply email includes HTML tag codes.

  • Resolved takeoy

    (@takeo-yamada)


    Hello,

    I did following operation.
    1) Select a ticket submitted by a test account
    2) Write a reply message (text) to the ticket and push SEND button.
    3) Confirmed no problem on the reply message in the ticket dialog
    4) The reply message was sent to the email address of the test account.
    5) Open the email and found the message body includes all the HTML tags as follow.
    <p>test reply message</p>
    <table style=”width:100%;border-collapse:collapse;border-top:1px solid #CCC;”>
    <tbody>
    <tr>
    <td</td>
    </tr>
    </tbody>
    </table>
    What is wrong ????
    Regarding the first auto reply mail, it has normal plain text mail.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author lemacarl

    (@lemacarl)

    Hi.

    We are currently looking into that bug and we should have a fix soon. Thank you for your patience.

    takeoy

    (@takeo-yamada)

    Hello,

    I confirmed that the issue is still in place even with the latest version of v2.4.2. I really appreciate further investigation and the fix in advance.

    takeoy

    (@takeo-yamada)

    Hello,

    I have confirmed that the bug is fixed in V2.4.3
    I really appreciate the effort.

    Regards,
    t.y.

    Plugin Author Kanzu Code

    (@kanzucode)

    Thanks a lot for your confirmation @takeoy. We are very glad this is finally out of the way. Do you mind filling in our very quick, 2 minute survey here: KSD survey
    It’d go a long way in helping us get better

Viewing 4 replies - 1 through 4 (of 4 total)
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