Title: Reply content does not display.
Last modified: August 30, 2016

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# Reply content does not display.

 *  Resolved [signalboost](https://wordpress.org/support/users/signalboost/)
 * (@signalboost)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/reply-content-does-not-display/)
 * Hello!
 * Firstly, thanks for this plugin. It’s pretty good and does a lot ‘straight out
   of the box’ – I agree with previous comments regarding hard coded elements and
   styling so am really looking forward to future releases!
 * My issue is that all replies (from either end) are added to the ticket but without
   the body content! I have deactivated all other plugins and switched to Twenty
   Fifteen theme but the problem is still ocurring.
 * Please help!
 * [https://wordpress.org/plugins/js-support-ticket/](https://wordpress.org/plugins/js-support-ticket/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/reply-content-does-not-display/#post-6372325)
 * Hi,
 * Most probably it conflict with other plugin.
    Open a support ticket, we need 
   some private information to check the problem. [http://joomshark.com/index.php/jstickets](http://joomshark.com/index.php/jstickets)
 * Regards,
    Ahmad Bilal
 *  [mixware](https://wordpress.org/support/users/mixware/)
 * (@mixware)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/reply-content-does-not-display/#post-6372473)
 * I have the same problem. Any fix?
 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/reply-content-does-not-display/#post-6372482)
 * Hi,
 * **Fix** of reply problem.
 * **Edit**
    ../plugins/js-support-ticket/modules/reply/model.php ** Find (line 
   number 75) ‘message’ => wpautop(wptexturize(stripslashes($data[‘message’]))),
 * **Replac**e with
    ‘message’ => wpautop(wptexturize(stripslashes($data[‘jsticket_message’]))),
 * Regards,
    Ahmad Bilal
 *  Thread Starter [signalboost](https://wordpress.org/support/users/signalboost/)
 * (@signalboost)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/reply-content-does-not-display/#post-6372483)
 * Are you planning on releasing an update to the plugin rather than getting users
   to hack the plugin?
 * I have installed Awesome Support as well as I cannot release a project to a client
   and have them update a plugin that then breaks.
 * Cheers anyway.
 *  [mixware](https://wordpress.org/support/users/mixware/)
 * (@mixware)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/reply-content-does-not-display/#post-6372495)
 * That worked, thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Reply content does not display.’ is closed to new replies.

 * ![](https://ps.w.org/js-support-ticket/assets/icon-128x128.png?rev=3337825)
 * [JS Help Desk – AI-Powered Support & Ticketing System](https://wordpress.org/plugins/js-support-ticket/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/js-support-ticket/unresolved/)
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## Tags

 * [Blank](https://wordpress.org/support/topic-tag/blank/)
 * [body](https://wordpress.org/support/topic-tag/body/)

 * 5 replies
 * 3 participants
 * Last reply from: [mixware](https://wordpress.org/support/users/mixware/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/reply-content-does-not-display/#post-6372495)
 * Status: resolved