• Resolved tonyuk123


    It seems sometime recently the replies to Ads stopped working.
    It just makes the person try again.
    I tried disabling Captcha, still the same
    All the other email sending works fine
    Is this a known bug?
    I tried clearing caches, removing Captcha, resaving smtp info all make no difference

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter tonyuk123


    Further investigation has shown that our contact us page isn’t working either.
    Testing the SMTP mailer plugin it works fine.
    All auto messages from ADACP work for placing ads, signup etc.
    Main problem being the reply to an AD not working as nobody can be contacted.
    Plus nobody could report this from our contact us page either!
    Anybody else getting this (or had it before)?

    Plugin Author pluginsware


    Contact form emails uses a lightly altered header where this is not possible with other outsent emails.

    1. Kindly make sure both the sender and receiver are not the same person(email). I mean, you’re the AD owner and you’re trying to contact yourself using the same email address.

    2. [OR] Did you installed any plugin recently that handle emails. We use WordPress’s built-in wp_mail() and chances are a plugin in your website modifying the email headers sent out using this method and email clients have trouble reading them.

    3. [OR] I believe the emails are in your SPAM folder. Install a plugin named “Log Emails”, then try the same again. Then, visit the “Tools => Log Emails” menu from your WordPress dashboard and check if there any email content logged there. If you can see some content here, then our plugin has sent the email but the receiver has some problem accepting the emails from your server. it’s highly possible that the mail has been kidnapped or killed after that. If you can check the log of your mail server, it could give you some clues. Spam filter often causes this kind of problem.

    You must be using Yahoo. Try using a different email account(Gmail) and see if the email receives now. Atleast in your SPAM folder. If you can see email in other email accounts, I would recommend using a professional SMTP service like SENDGRID.

    Thread Starter tonyuk123


    Hi, thanks for the reply.
    It seems it was some problem with SMTP Mailer plugin. it was not sending this type of message, although it was sending others! it had also worked in the past.
    No idea why though, using another SMTP program and all is working now thanks.


Viewing 3 replies - 1 through 3 (of 3 total)
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