Hello @djintelbe,
I fully examined the issue you have raised on this topic and could not see it on my end.
Screenshot: https://postimg.cc/ftjnX2m9.
It seems it’s a plugin conflict. For troubleshooting, please do the following steps and let me know the results:
0. Enable the primary theme(if you are using a child theme).
1. Head over to WP Dashboard > Plugins.
2. Deactivate all plugins.
3. Then, first, activate the Ocean Extra plugin.
4. Check your issue.
5. Then, activate your plugins one by one
6. After activation of any plugins, check your issue
Note 1: You can try troubleshooting on the staging website/or on a fresh installation.
Note 2: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).
Note 3: Please make sure you use the latest versions of the theme and plugins(Ocean Extra, WooCommerce, Elementor, etc.).
I hope it helps.
Best Regards
Hello Shahin,
Thank you for your detailed reply !
I followed all the steps and indeed there are conflicts with a plugin: This is Rank Math SEO.
Please, I need your help to solve the conflicts. Rank Math SEO is one the important plugins for your website.
Best Regards
Hello @djintelbe,
I fully rechecked the issue you raised on this topic with Rank Math plugin and could not see it on my end again.
Please tell us how we can replicate your steps to arrive at the issue on a fresh WordPress installation.
You can upload your files to one of the following online services:
https://postimages.org
https://loom.com
https://drive.google.com
https://wetransfer.com
https://dropbox.com
Or any other service you know.
Best Regards
Hello Shahin,
Thank you very much again for your reply !
I am now very confused ! In a fresh WordPress installation there is no issue. I installed 3 plugins : Ocean Extra, Rank math and The Event Calendar and there is no issue with responding comments (even with more plugins) . But having only the same plugins in my real website still causes the issue. I even cleaned the Cloudflare cache.
The fact is that with all my plugins installed if I disabled Rank Math SEO plugin, nested comments (responding to a comment) works fine.
Hello @djintelbe,
Did you transfer all the same settings as the current site to the new WordPress?
You can use the export/import option: https://rankmath.com/kb/import-export-settings/
The problem may be because there is an Ajax error here: https://postimg.cc/5QMX4czk.
You can activate the WordPress debugger and check the debug file to see what error it has and where it comes from. To enable it, please follow the steps explained in this link: https://wordpress.org/documentation/article/debugging-in-wordpress/ You can contact your host provider and ask them to check this error.
Also, you can get in touch with Rank Math plugin author.
Maybe they have a solution that we are not aware of.
Best Regards
Hello @shahin,
I am very happy to announce you that the conflict with Rank Math plugin is solved. The Rank Math Support suggested me to use the following filter and it solved the issue.
add_filter( 'rank_math/frontend/remove_reply_to_com', '__return_false');
Thank you very much for your very important contribution. Thank you for being there to help people.
Hello @djintelbe,
You’re welcome. I’m glad your issue has been resolved.
And thank you for sharing the solution here.
Best Regards
