• Resolved Raam Dev

    (@raamdev)


    For some reason all my readers that have selected “Replies only” when commenting are getting notifications for all comments made to the post, not just replies to their comments.

    I have confirmed that their status shows up as R and not Y inside Manage Subscriptions, yet they still receive an email for any comment posted.

    Any thoughts on how I can go about troubleshooting this? Is anyone else experiencing this?

    http://wordpress.org/extend/plugins/subscribe-to-comments-reloaded/

Viewing 5 replies - 16 through 20 (of 20 total)
  • Thanks, Raam Dev. I’ve installed the “Email Log” plugin and will see what I discover with that.

    It turns out that the majority of my readers who subscribed to replies have not received a notification of my reply to them. When you recommend the “WP-Mail_SMTP” plugin, are you suggesting that the notifications are getting spammed? I know that when I send a notification of my response through my personal email address, my readers generally receive them, so it makes sense to try a plugin that would send notifications the same way.

    One other thing I wonder: I turned off the “enable double check” option because I was hoping subscribers could subscribe by simply checking a box, and not having to respond to a confirmation email. Do you think that the confirmation email might be more likely to make it into their inbox? I’m guessing that the answer is no, and that sending any notifications via SMTP is more likely to be effective.

    I appreciate your help with this. I would love to have this plugin work for me.

    One more update: Raam Dev, the support plug-ins you recommended above were a huge help to working out my problems! I actually used Easy WP SMTP because it’s been updated more recently. http://wordpress.org/support/view/plugin-reviews/easy-wp-smtp Sending email notifications through my own SMTP server fixed the problem of commenters not getting notifications.

    One other little hang-up I discovered had something to do with me trying to respond to commenters directly from the post on my blog. If I was already logged into WP, it seems that notifications weren’t sent, to me or anyone who had subscribed. I discovered that if I replied directly within the comments page of my dashboard, the notifications went out as they should. Not sure what to make of that.

    Thank you so much for your help, and for providing a fix to the plug-in. I’m really happy with it!

    Thread Starter Raam Dev

    (@raamdev)

    FYI, I’ve forked this plugin and created a new plugin that I will be developing and adding features to called WP Comment Subscriptions. My plugin fixes the Replies only feature and a few bugs related to HTML emails:

    http://wordpress.org/plugins/wp-comment-subscriptions/changelog/

    Hello Guys version 140128 is now available with new fixes and upgrades.
    Raam is now contributor to the StCR plugin.

    Please update to this newer version and make sure you issue is resolved, otherwise you can open a bug ticket here:

    https://github.com/stcr/subscribe-to-comments-reloaded/issues/new?title=Bug%20Report:%20%3Cshort%20description%3E&labels=bug

    Regards !!

    Thread Starter Raam Dev

    (@raamdev)

    As of v140128, my fix for the Replies Only bug has been applied to Subscribe to Comments Reloaded:

    Bug Fix. Partial fix for the broken Subscribe to Replies Only feature. The Replies Only feature has not been working as intended. Instead of only receiving notificaitons for replies to their own comment, subscribers were receiving notifications for all new comments on the post. This fix makes sure they only receiving replies to their own comment thread.

    See also: http://wordpress.org/plugins/subscribe-to-comments-reloaded/changelog/

Viewing 5 replies - 16 through 20 (of 20 total)
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