Title: Replace feature
Last modified: May 29, 2021

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# Replace feature

 *  [swanandhegde](https://wordpress.org/support/users/swanandhegde/)
 * (@swanandhegde)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/replace-feature-2/)
 * I would like to get clarity about replace feature. Does replace mean exchange
   of products , where if an order is cancelled and the customer can order a different
   product of the same price?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freplace-feature-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [chilidevs](https://wordpress.org/support/users/chilidevs/)
 * (@chilidevs)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/replace-feature-2/#post-14510621)
 * Hi [@swanandhegde](https://wordpress.org/support/users/swanandhegde/),
    Replace
   means customer can change their products. Suppose your customer will get a damaged
   product then the customer can apply replacement for this damaged product and 
   the admin will ship the good product again to the customer.
 * If an order is cancelled and the customer needs to buy a different product then
   you need to use Refunds as a Store credit option. This means the customer can
   send this request to the admin. Admin can send the same or custom any amount 
   of coupon to this customer email and the customer can use this coupon for the
   next purchase.
    For this feature, you can read our plugin descriptions.
 * Thanks

Viewing 1 replies (of 1 total)

The topic ‘Replace feature’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [chilidevs](https://wordpress.org/support/users/chilidevs/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/replace-feature-2/#post-14510621)
 * Status: not resolved