Support » Installing WordPress » Repeated installation problems

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  • Tim S

    (@tim-s)

    Thats a premium theme, so you should talk to the theme developers for assistance. You say your website crashes, whats the specific error message you are getting?

    junglejinge

    (@junglejinge)

    That’s to say that the folder is visible within the folder public_html/mywebsite/wp-content/themes, but there is no + to it if you were just looking through the list of folders. But the folder is with the other themes. You just can’t see it.

    Tim S

    (@tim-s)

    So you extracted all the files in the initial ZIP file provided. Then you went to the dynamix folder and zipped that up correct? You then need to upload the ZIP file via the WordPress dashboard. Make sure you’re not uploading the entire original ZIP file. You must only upload the dynamix ZIP file, after you re-zipped it.

    junglejinge

    (@junglejinge)

    That’s exactly what I have done Tim. When it crashes, I can’t even access the wp-admin panel, I have to delete the Dynamix files by FTP.

    junglejinge

    (@junglejinge)

    This is the response from Bluehost re-error. A 500 internal server error can be displayed for multiple different reasons. It can be thrown when there is an incorrect redirect or rewrite rule stated in the .htaccess file. You can troubleshoot this issue by simply renaming the .htaccess file, effectively deactivating it. After renaming it, try reloading the page that was giving the 500 error, (you may need to clear your cache). If you need help renaming the .htaccess file, please follow these steps:

    Tim S

    (@tim-s)

    You need to contact the developer of the theme. Typically, per the moderators of the forum, Premium themes are not supported. I’d see what the developers say!

Viewing 6 replies - 1 through 6 (of 6 total)
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