Support » Plugin: Wise Chat » repeated database connection error, need help!

  • From my developer who is trying to troubleshoot repeated mysql and database connection errors whenever we have wisechat plugin activated. Takes the whole site down repeatedly. Can anyone help? Really like the plugin but can’t keep site from giving repeated 500 or database errors whenever it’s running.

    plugins\wise-chat-pro\src\endpoints\ultra\index.php
    ask them the logic of above file , that file creating issue ask them why they are connecting to database again here and what is code for at line #3. They have wrong logic here , no rule to connect database again in plugin/theme.

Viewing 1 replies (of 1 total)
  • Plugin Author Marcin

    (@marcinlawrowski)

    Hello @otd

    This file connects to the database directly to increase the performance of the chat. It checks for new messages before the whole WordPress code loads itself. This speeds up the chat, however, in a non-standard WordPress setup the file cannot find database configuration file and this causes errors. Please go to Wise Chat Advanced settings and switch the engine to the 2nd option. This engine is not as fast as Ultra, but it will work for you.

    Thank you
    Marcin

Viewing 1 replies (of 1 total)
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