Support » Plugin: WooCommerce Stripe Payment Gateway » Renewal order is created and the status is set to “Pending Payment”

  • Resolved Ahmad Karim



    The plugin is creating renewal order and the status is set to “Pending Payment” and there are no order notes at all on why the payment is pending. Unlike other orders which have order notes, i.e, The card was declined, Stripe Transaction Failed etc
    Does this mean my website is not able to connect to the stripe server all? If that is the case shouldn’t there be a order note for that?


Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support D Smith


    Automattic Happiness Engineer

    Hi Ahmad!

    Sorry to hear of this problem– if you enable “Log Debug Messages” on the Stripe settings, do the logs you can then see if you go to WooCommerce > Status and click the “Logs” tab shed any light on what’s going wrong?

    Also, what are the exact order notes that appear? Are their none whatsoever?

    Hello Smith!

    That is the problem, those orders (with no order notes AT ALL) do not have a log trace at all. When I search in the logs with the order id of those orders with no order notes, there is no trace of those orders where as all the other orders which have order notes they are properly logged to the logs. This is very weird and I am not sure where and how to debug those orders on how and why they are behaving like that. Stripe does not have any trace of those orders either.

    Plugin Support Phil


    Automattic Happiness Engineer

    Hey Ahmad,

    Can you please open a ticket with our team so that we can take a look at these orders. Please include the order numbers for the impacted orders.

    You can open a ticket by going to, then click on Support > Helpdesk > Create a ticket > Free plugins.. Please make sure to include a temporary Administrator username and password with your message, so that our team can take a look at your site.

    Thanks Phil, I just created a ticket.

Viewing 4 replies - 1 through 4 (of 4 total)
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