Title: Renewal Issues
Last modified: December 2, 2023

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# Renewal Issues

 *  Resolved [betachristoph](https://wordpress.org/support/users/betachristoph/)
 * (@betachristoph)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/renewal-issues/)
 * Hello everyone,
   I have the problem that my customers cannot automatically renew
   their subscriptions without any problems. We only have domestic transactions (
   in Germany) – so no international bookings.Every time this process causes difficulties.
 * “Order contains no intention. Status of order changed from payment pending to
   failed.”
 * scheduled action 53151 (subscription payment) failed to finish processing due
   to the following exception: Subscription status could not be changed to “on-hold”.
 * The support of Woocommerce as well as Paypal cannot or will not help me.
   I need
   help quickly at this point, as this naturally annoys our customers. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/renewal-issues/#post-17250805)
 * Hello [@betachristoph](https://wordpress.org/support/users/betachristoph/),
 * Thank you for reaching out to us, we are here to help.
 * The issue you reported, is a known issue (Order does not contain intent), and
   we have been working on resolving this for some time now. Unfortunately, it has
   taken already a long time to isolate the issue and not it is still taking time
   to get it completely resolved.
 * This issue should only occur when using the Advanced Card Processing payment 
   method, previously it also occurred by using the PayPal payment method, but we
   have resolved that with an earlier release. For now, there is no clear solution
   for this, so if you want to help us get more details on this situation, please
   activate the logging option in the plugins settings page under the tab “Connection”
   and provide us with the generated logs when this issue occurs again.
 * Any eventual error messages should then be saved in a log file.
   After testing
   again, we would then be interested in your most recent PayPal Payments log file
   from here:_WooCommerce _> _Status _> _Logs _> select “_woocommerce-paypal-payments-[…]_”
   in the dropdown and click on view.
 * We are working on implementing a new vaulting API (v3) that we hope will resolve
   the issue. The issue you encounter will however remain for the subscriptions 
   were already opened on your store: when a payment method was not vaulted on the
   initial purchase, you will need a customer to make another purchase or re-purchase
   the subscription, in order to get the payment method to be vaulted.
 * It is no pretty situation, we know, but we expect to have this resolved soon.
   
   There is one alternative to vaulted subscription, and that is [PayPal subscriptions](https://developer.paypal.com/docs/subscriptions/).
   You can read about this alternative feature [here](https://developer.paypal.com/docs/subscriptions/).
 * I have linked the bug for this issue to your thread, so we will inform you once
   we believe this issue has been resolved. The Vault_v3 is expected to be release
   with, not the next, but the subsequent release. However, please keep an eye on
   our [release notes](https://github.com/woocommerce/woocommerce-paypal-payments/releases)
   for this to be confirmed.
 * We are very sorry for the situation this is causing, but we are currently not
   able to provide you with an immediate fix or workaround for this.
 * Kind regards,
   Joost
    -  This reply was modified 2 years, 4 months ago by [Syde Joost](https://wordpress.org/support/users/joostvandevijver/).
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/renewal-issues/#post-17305948)
 * It should be possible to process a renewal manually via order actions. But the
   upcoming update (scheduled for early January) includes a fix that aims to resolve
   the error for the automatic renewal payments when the card issuer requires 3D
   Secure:
 * > Fix – “Order does not contain intent” error for ACDC renewals when triggering
   > 3D Secure [#1888](https://github.com/woocommerce/woocommerce-paypal-payments/pull/1888)
 * [https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/2.4.3-rc1](https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/2.4.3-rc1)
 * So I will mark this thread as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Renewal Issues’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/renewal-issues/#post-17305948)
 * Status: resolved