Hello @iscreambooks
Can you tell me which version of the plugin you are currently running?
Also, can you get Bluehost to provide you with the PHP error that crashed your website? That will assist me with figuring out what went wrong.
I’m running 1.46.0
[23-Nov-2020 22:40:56 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ” at line 1 for query SELECT page_id FROM wp_qsiz_statistics_pages WHERE date = ‘2020-11-23’ AND type = ” AND id = made by require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array(‘parse_request’), WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, WP_Statistics_Rest->hit, WP_Statistics_Hits->Pages
That error message is referencing an issue with the “wp_qsiz_statistics_pages” database table. The problem is with the WP Quiz plugin.
The last update I released was some minor updates to some accessibility tags, it is very unlikely adding labels for screen readers would have crashed your website.
I’m sorry. When my website first crashed I contacted Bluehost to get it back up again. The rep told me it was Rencio. They backed up the plugin to the previous version and now my dashboard shows I have an update available.
When you requested further info I contacted them again but got a different rep. Apparently, they gave me the wrong information. They told me they are initiating a scan and a report would be available in about 45 min.
OK, I will wait until you have an updated PHP error message
This is what they are telling me now:
Bluehost: The PHP error would be because of the plugin’s newer version not being compatible with the latest PHP version 7.4 on your account. I’m afraid we cannot check the exact error message now as it could crash your site again.
I’ll just leave the older version on my website. I’m sorry I can’t get more info.
They are giving you the run around. The plugin has been compatible with PHP 7.4 since it’s release. All my development is done on PHP 7.4.
I don’t know if you’ll understand what this mean but here if the diff of the changes made in v1.46.1
https://plugins.trac.wordpress.org/changeset?old_path=%2Frecencio-book-reviews&old=2423903&new_path=%2Frecencio-book-reviews&new=2423903&sfp_email=&sfph_mail=#file3
Nothing changed would have caused a PHP error.
Okay, I’m gonna try to update again and see what happens.
My website did not crash. It seemed to update normally. Then I got this notification at the top of my WordPress dashboard: https://prnt.sc/vorwd1
That error is something different caused by your webhost.
Notice how the message mentions recencio-book-reviewsold, it is supposed to be recencio-book-reviews.
Your webhosts support renamed the plugin folder from recencio-book-reviews to recencio-book-reviewsold when they disabled it.
Now you’ll most likely have to delete the plugin and reinstall it again for things to work.
Will I lose all my custom settings?
It will not affect the plugin settings.
Okay. Thanks for your help.
