Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @perendie and thanks for your question.

    I created a video to show you how to rename backups. If you have a moment to watch, you can find it here: https://youtu.be/3Tepg1gHI_Y

    To rename a backup:

    1. Go to Total Upkeep > Backup Archives
    2. Click “View details” next to the backup
    3. Type in a new title and description, and then click the blue “Update” button on the right side of the page.

    I hope this helps. Be sure to let us know if there’s anything else we can do to help.

    Thanks,
    – Brad

    Plugin Support Jesse Owens

    (@jessecowens)

    Hi @perendie
    Since we haven’t heard back from you in a few days, I’m going to go ahead and mark this topic as resolved. Please let us know if you have any more questions!

    Thread Starter perendie

    (@perendie)

    I thought I’d replied to Brad, Jesse, but clearly I didn’t. I was imprecise in stating the problem. I know how to edit the name and description but when I click ‘Update’ the plugin reports ‘Failed to update: error’ after about 15 minutes.
    How can I stop TU making daily backups?
    How can I remove the review request banner at the top of the TU dashboard page?

    Plugin Support Jesse Owens

    (@jessecowens)

    Hi @perendie

    Sorry to hear that you’re still having trouble. I’ll try to answer each question for you.

    …when I click ‘Update’ the plugin reports ‘Failed to update: error’ after about 15 minutes.

    It’s conceivable that if you have a large site that your backup files may be exceeding your server’s limits when you update the name or description. May I ask how large your backup files are? Is there any additional information in the error message that you’re getting?

    How can I stop TU making daily backups?

    If the backups aren’t scheduled, the most common cause for this is that you may have auto-updates enabled. Navigate to Total Upkeep > Settings > Auto Updates and check your auto-update settings. If they’re enabled for a lot of your plugins, every time an update for one of your plugins is released, the site will take a backup and update.

    How can I remove the review request banner at the top of the TU dashboard page?

    You can either click “I already did” or use the (X) icon at the top-right to dismiss this notice permanently.

    Thread Starter perendie

    (@perendie)

    The backup I’m trying to change is 2.23 GB. The error message ‘Failed to update: error’ is the only information provided.

    No days are selected for backup, and no plugins are selected for auto-update.

    The feedback banner has now gone. I had to click ‘I already did’ on both sites.

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @perendie, thanks for getting back with us.

    The backup I’m trying to change is 2.23 GB. The error message ‘Failed to update: error’ is the only information provided.

    I updated our tutorial on working with backups and created a video to help troubleshoot the “Update” not working. Here’s a snippet from the tutorial as well as link to the short video:

    If you’re having trouble renaming a backup, a good test would be to make a really small backup and try to rename that. When you rename a backup, a file in your backup is changed, and some servers may have a hard to editing backups that are very large. If you cannot rename a large backup file (IE several GBs) but you can rename a smaller backup, it may be that your server is too busy at the current moment to actually edit the backup file.

    No days are selected for backup, and no plugins are selected for auto-update.

    If backups are running and you’re not sure why, we can check the backup to see what actually triggered it. Here’s a snippet from that same article as well as a video showing how to check what caused the backup to run:

    If you’re not sure what caused a backup to run, you can find more details in the backup’s “View more” info section. To find this info:

    1. Go to Total Upkeep > Backup Archives

    2. Click “View details” next to the backup in question

    3. On the right side of the page, click the “More info show” link. The “Backup triggered by” value will show you what caused the backup to run.

    I hope this helps. Please keep us updated!
    – Brad

    Thread Starter perendie

    (@perendie)

    Thanks Brad
    The details say ‘Backup triggered by: Auto update’ Can you tell me which auto-update is being referred to? Total Update or some other plugin? None of my plugins auto-update

    Thread Starter perendie

    (@perendie)

    The error message is ‘Backup triggered by: Auto update’ Can you tell me what that’s referring to? None of my plugins auto update.

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @perendie,

    The details say ‘Backup triggered by: Auto update’ Can you tell me which auto-update is being referred to? Total Update or some other plugin? None of my plugins auto-update

    It may be that WordPress itself is auto updating, and Total Upkeep and making a backup before this happens. You can check for and disable this setting if you wanted. To do so:

    1. Total Upkeep > Settings
    2. Click “Auto Updates” in the left nav
    3. Find the “Auto Backup Before Update”. If it’s enabled, disable it and save your settings.

    Does this help?
    – Brad

Viewing 9 replies - 1 through 9 (of 9 total)
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