Support » Plugin: Wordfence Security - Firewall & Malware Scan » Removed plugin, site down

  • Resolved sdagency

    (@sdagency)


    Trying to trouble shoot issues with Siteground and IP detection in the scan. Tried removing and deactivating Wordfence, but when reactivating or installing all old settings were in place.

    Began to manually remove the plugin like deleting the plugin folder. Did NOT touch the database or .htaccess and now site is 500 error.

    How do I get the site back?

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  • Thread Starter sdagency

    (@sdagency)

    So to get rid of the 500 error…

    Removed
    auto_prepend_file = ‘/home/budgetca/public_html/wordfence-waf.php’
    from php.ini and the site came back.

    Uploaded and re-activated the plugin, added the auto_prepend line back in and Wordfence is working as before.

    Hope this helps someone else.

    Hey @sdagency,

    Thanks for the update, and happy to hear you were able to track this down. When you manually disable the plugin by renaming its directory it doesn’t remove the auto_prepend code. Perhaps the guide below will help in the future.

    https://www.wordfence.com/help/advanced/remove-or-reset/#remove-or-reset

    Please let us know if anything else comes up.

    Thanks,

    Gerroald

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