Support » Plugin: WooCommerce Conversion Tracking » Removed critical features, didn’t tell anyone, and does not offer ‘enterprise.’

  • This plugin has been in use by our team across hundreds of sites in conjunction with a custom attribution tracking system we’ve developed. This allowed us to track WooCommerce conversions and attribute them appropriately back to which marketing/advertising effort drove the sale.

    Up until this past week or two we did not have any issues – then, their development team without any notice or consideration, dropped the critical feature of passing custom variables in the free version. This means that we have many many WooCommerce stores that overnight stopped properly reporting conversions which caused a significant issue with our clients.

    I am very disappointed they removed this feature and it makes the plugin useless for many people.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nazmul Hassan

    (@nazmulhassann20)

    Hello @marioaldayuz,

    We are really sorry if any feature is not working for you. As far I know, we did not remove any feature on our latest release. Kindly check the commit section here- https://github.com/tareq1988/woocommerce-conversion-tracking/commits/develop and we just fixed few issues.

    However, when you said that custom variables are not working then I tried the below Script on my own website-

    <script>
      !function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod?
      n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n;
      n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0;
      t.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)}(window,
      document,'script','https://connect.facebook.net/en_US/fbevents.js');
    
      fbq('init', '1336191666485656');
      fbq('track', "PageView");
      fbq('track', 'Purchase', {
        "content_ids": "[14]",
        "content_type": "product",
        "value": '{order_total}',
        "currency": '{currency}',
        "fn": '{customer_first_name}',
        "ln": '{customer_last_name}',
        "em": '{customer_email}',
        });
      </script>

    After that, all the parameter value shows correctly. Kindly check this screenshot- https://snipboard.io/uUGCDr.jpg

    Now, if anything was not working you could directly create a ticket before rate the product. I think we can solve the problem if anything going wrong.

    Please fill the contact form and let us know which custom value is not working. If it is really an issue of our product then definitely we will solve.

    Thanks!

    Plugin Support Nazmul Hassan

    (@nazmulhassann20)

    Hello @marioaldayuz,

    I am not sure if you have checked my above comment or not. Kindly get back to us so that we can check and resolve your problem.

Viewing 2 replies - 1 through 2 (of 2 total)
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