Remove Tax on existing order

  • Resolved RuthVant

    (@ruthvant)


    6 years, 2 months ago

    I’m trying to remove the tax on an existing order as the customer is exempt. When I put 0.00 in the tax box in the order and resave it just puts the tax back as it was.

    Is there a way around this or do I have to create a new order?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    6 years, 2 months ago

    Refund the taxes: http://cld.wthms.co/shKCml

    Thread Starter RuthVant

    (@ruthvant)

    6 years, 2 months ago

    Hello

    That doesn’t change the amount of tax on the order, which is what is required.

    Zandy Ring

    (@zandyring)

    Automattic Happiness Engineer

    6 years, 2 months ago

    Hi RuthVant,

    Be sure that instead of entering 0.00 in the order, you’re actually typing in the amount of tax in the refund box. Here’s a screenshot showing what I’d type in for an order:
    https://cldup.com/BuBWK7ahDx.png

    Note, I didn’t type anything into the Refund Amount box – that populated automatically as I entered in the tax amounts to the boxes below the item tax and the shipping tax.

    Here is what it looks like once I hit Refund Manually:
    https://cldup.com/pR0z0Ggna5.png

    It removes both the shipping tax and the item tax and displays the new total.

    Is there a different place where you are looking to do this?

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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