Title: Remove personal data
Last modified: February 5, 2025

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# Remove personal data

 *  Resolved [ibl92](https://wordpress.org/support/users/isabella92/)
 * (@isabella92)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/remove-personal-data-2/)
 * Hello!
 * We use guest checkout and I have been asked to remove a specific customer’s email
   adress. As I never have done this before I just tested doing this with my own
   email adress.
 * I went to tools – remove personal data. I then filled in one of my email adresses
   that I have used for a test purchase previously. I sent the request. I received
   an email where I could confirm the removal. So far so good, I thought.
 * I then went to the specific order and I could still see the email adress listed
   in the order. Also when I go to customers the email adress is still there. What
   exactly has been erased here? Am I missing something? I thought the email adress
   would be completeley “erased” from Woocommerce.
 * Any help is very appreciated 🙂
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fremove-personal-data-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/remove-personal-data-2/#post-18286321)
 * Hello [@isabella92](https://wordpress.org/support/users/isabella92/)!
   Before 
   processing the account deletion request, were the following options enabled?
 * ![](https://i0.wp.com/s3.amazonaws.com/i.snag.gy/Uq9vo1.jpg?ssl=1)
 * You can find them in `WooCommerce -> Settings -> Accounts & Privacy`.
 *  Thread Starter [ibl92](https://wordpress.org/support/users/isabella92/)
 * (@isabella92)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/remove-personal-data-2/#post-18286328)
 * Hello!
 * No these two fields are not checked, should I check them and then try again?
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/remove-personal-data-2/#post-18289507)
 * Hi [@isabella92](https://wordpress.org/support/users/isabella92/),
 * Yes, you should enable those settings and try again. If I understand correctly,
   you want to remove a user from your site and erase their email from all associated
   orders.
 * If that’s the case, keep in mind that this method anonymizes personal data in
   order details when a user requests data erasure. This means the email address,
   billing/shipping names, and addresses will be removed or replaced with placeholder
   values.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Remove personal data’ is closed to new replies.

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## Tags

 * [personal data](https://wordpress.org/support/topic-tag/personal-data/)

 * 3 replies
 * 3 participants
 * Last reply from: [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/remove-personal-data-2/#post-18289507)
 * Status: resolved