Support » Plugin: WP Live Chat Support » Remove first box

  • Resolved idexaweb


    Hi, I need to remove the first box after click on chat icon
    I see from code that there are two box with id “wplc_hovercard”
    I want to remove the first one and jump directly to the second one (where I can write text) after click to the chat icon.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor DylanAuty


    Hi @idexaweb,

    Thank you for getting in touch we do appreciate your time.

    Please attempt to add the following custom JavaScript under Live Chat -> Settings -> Custom Scripts -> Custom JS:

    jQuery('#wp-live-chat-header').on('click', function(){
        }, 500);

    This should provide you with the desired outcome.

    I hope this helps?

    Hi, thank for the reply..
    Im sorry but it doesnt work…
    I always need three mouse click before start chatting…
    I just wnat to click one time to the icon-chat and then start chatting and able to type some text, without need to click “start chat” for 2 times…
    Can you help me?

    PS: wordpress version 5.1.1

    Plugin Contributor DylanAuty


    Hi @idexaweb,

    Thank you for getting back to me.

    I would like to continue this thread privately to explore a few debugging approaches we can attempt to get to the bottom of this.

    Are you open to this? If so, please contact us at the following email address: nick[at] so that we can assist you with this further in direct mail.

    Our website is undergoing some maintenance and as such out contact page is not accessible at the moment, as such the direct email would be best suited.

    I appreciate your time on this.

Viewing 3 replies - 1 through 3 (of 3 total)
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