Title: Remove featured image problem Last modified: August 21, 2016 --- # Remove featured image problem * [Sean](https://wordpress.org/support/users/seanlaurence/) * (@seanlaurence) * [12 years, 4 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/) * There’s a problem with the “Remove featured image” link in my posts. I want to set a featured image. I go to edit my post and it says “Remove featured image”( even though I’ve never set a featured image). * When I click the “Remove featured image” link nothing happens. This doesn’t happen on all my posts. Only the posts starting on page 3. For example, “Ed-2: A Robot that Inspires”, “Chief Innovation Officer of Massachusetts Wants Your Help”, and “How To Keep Your Blog Safe and Secure”. * I want all my posts to have a featured image before you click into them. Like my home page (with the 5 circular pictures). * My website is: * [http://www.seanlaurence.com](http://www.seanlaurence.com) Viewing 15 replies - 1 through 15 (of 28 total) 1 [2](https://wordpress.org/support/topic/remove-featured-image-problem/page/2/?output_format=md) [→](https://wordpress.org/support/topic/remove-featured-image-problem/page/2/?output_format=md) * [rdellconsulting](https://wordpress.org/support/users/rdellconsulting/) * (@rdellconsulting) * [12 years, 4 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497764) * OK, we need to check plugin conflict to eliminate that cause: * Deactivate all plugins Test if OK If OK, reactivate plugins one-by-one to find the culprit * Thread Starter [Sean](https://wordpress.org/support/users/seanlaurence/) * (@seanlaurence) * [12 years, 4 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497823) * I only use 3 plugins. * Akismet Google Analytics for WordPress Regenerate Thumbnails * I deactivated them but I’m still having the problem. * [rdellconsulting](https://wordpress.org/support/users/rdellconsulting/) * (@rdellconsulting) * [12 years, 4 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497867) * They should be fine. * OK, can you change Theme (eg twentytwelve) and see if problem persists. If it does then it’s not a Customizr problem. Which version of WP? 3.8? Try reinstalling. * If it doesn’t persist, then try reinstalling latest Czr 3.1.6 by Deactivate-Delete- Reinstall. * Thread Starter [Sean](https://wordpress.org/support/users/seanlaurence/) * (@seanlaurence) * [12 years, 4 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497889) * I changed the theme to twentytwelve and I’m still having the problem. I’m using version 3.8 of WP. I set up WP through the admin panel of my host. Would I reinstall using my host’s admin panel? * [respectyoda](https://wordpress.org/support/users/respectyoda/) * (@respectyoda) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497890) * One suggestion is to download a fresh copy of WordPress and have them overwrite the files using a FTP client. * Make sure you download wp-config.php first because you’ll need to put it back on the server once the WordPress files are overwritten. * Thread Starter [Sean](https://wordpress.org/support/users/seanlaurence/) * (@seanlaurence) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497906) * Thank you for your help, respectyoda & rdellconsulting. * My plan is to make a backup of my WP install. Then I’ll download a fresh copy of WP. I’ll put that onto my site via FTP. * This is my first time doing this. * Is there anything in particular that I should watch out for? * Do you know of a support article that would walk me through this process step- by-step? * [respectyoda](https://wordpress.org/support/users/respectyoda/) * (@respectyoda) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497921) * Sean, yes, make a back up of your WP install. Then upload a fresh copy of WP to your site via FTP. The only files/folders from your backup that you should put back in the site would be just wp-config.php and wp-content. * Thread Starter [Sean](https://wordpress.org/support/users/seanlaurence/) * (@seanlaurence) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497942) * I backed up my WP. Then I uploaded a fresh copy via FTP. I put wp-content and wp-config.php back (from my backup). I’m still having the problem. * Here’s a screenshot from my WP. This shows the bottom right of one of the posts that’s having the problem. Nothing happens when clicking “Remove featured image”. * [https://dl.dropboxusercontent.com/u/16777087/Remove%20featured%20image.png](https://dl.dropboxusercontent.com/u/16777087/Remove%20featured%20image.png) * It’s happening in both Firefox and Chrome. * [ElectricFeet](https://wordpress.org/support/users/electricfeet/) * (@electricfeet) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497944) * I think you’re suffering from the image problems currently present on non-retina Customizr setups. The image is there, but it’s not displaying properly in the panels (and on the site). * Go to Customiz’it > images and switch _on_ retina support. Let us know if that fixes it. * Thread Starter [Sean](https://wordpress.org/support/users/seanlaurence/) * (@seanlaurence) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497946) * I have a MacBook Pro with a retina display. I’m still having the problem with the checkbox checked (or unchecked) for “Enable/disable retina support”. * [ElectricFeet](https://wordpress.org/support/users/electricfeet/) * (@electricfeet) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497947) * Try reuploading the image with retina support switched ON. * Thread Starter [Sean](https://wordpress.org/support/users/seanlaurence/) * (@seanlaurence) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497948) * I can’t see the **featured** image when I’m editing the post. There’s no way for me to reupload it. Nothing happens when I click on “Remove featured image”( what I have to do before I upload it). In other posts I can see the featured image. The problem is happening in just some of my posts. * There are 2 images (not featured images) in this post: * [“Ed-2: A Robot that Inspires”](http://seanlaurence.com/2013/04/27/ed-2-a-robot-that-inspires/) * I reuploaded them with retina support switched on. I don’t think that helps though. I’m not able to upload an image using the Featured Image box (on the bottom right). See this screen shot: * [https://dl.dropboxusercontent.com/u/16777087/Remove%20featured%20image.png](https://dl.dropboxusercontent.com/u/16777087/Remove%20featured%20image.png) * [ElectricFeet](https://wordpress.org/support/users/electricfeet/) * (@electricfeet) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497963) * Try this: – Go to your media library and delete the image permanently. (I’m assuming you have a copy on your local disk.) – Use FTP to delete any remaining copies of the various sizes of the image. (This, in my opinion, is where the problem lies.) – Re-upload the image with retina support switched on. (Switching it on will make sure you don’t re-create the problem.) – Set the featured image.– Report back. * Thread Starter [Sean](https://wordpress.org/support/users/seanlaurence/) * (@seanlaurence) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497967) * Here’s what I did: * 1. Deleted the 2 images (not the featured images) from my post (via the media library). 2. Deleted 1 version of an image that was on FTP site (concept2-620x 180-1.png). It was the only one I could find. 3. Uploaded the 2 images (again, not the featured images) to my post (via edit post). * Retina display support was switched on. * Before I changed my theme I never set the featured image. This was because my old theme didn’t support it. * I’m still having the problem of the featured image link not working. When I click it, nothing happens. I don’t have the ability to remove (or set) the featured image in some posts. * I tested this from a friends Mac. He doesn’t have a retina display. Before I made any of these changes he couldn’t see the featured image on [page 3](http://seanlaurence.com/page/3/). * [stocktwits](https://wordpress.org/support/users/stocktwits/) * (@stocktwits) * [12 years, 3 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/#post-4497979) * Can you right click the area with the image and view element? See if there is an image there but just broken. It does however sound like [@electricfeet](https://wordpress.org/support/users/electricfeet/) might be correct. * Try a new post now that your setting is switched to retina display setting. Then see if you can add a feature and remove the feature image. Viewing 15 replies - 1 through 15 (of 28 total) 1 [2](https://wordpress.org/support/topic/remove-featured-image-problem/page/2/?output_format=md) [→](https://wordpress.org/support/topic/remove-featured-image-problem/page/2/?output_format=md) The topic ‘Remove featured image problem’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/customizr/4.4.24/screenshot.png) * Customizr * [Support Threads](https://wordpress.org/support/theme/customizr/) * [Active Topics](https://wordpress.org/support/theme/customizr/active/) * [Unresolved Topics](https://wordpress.org/support/theme/customizr/unresolved/) * [Reviews](https://wordpress.org/support/theme/customizr/reviews/) ## Tags * [niclook](https://wordpress.org/support/topic-tag/niclook/) * [niclookbug](https://wordpress.org/support/topic-tag/niclookbug/) * 28 replies * 6 participants * Last reply from: [ElectricFeet](https://wordpress.org/support/users/electricfeet/) * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/remove-featured-image-problem/page/2/#post-4498051) * Status: not resolved