Support » Theme: Blocksy » Remove excerpt

  • Resolved kman321

    (@kman321)


    Hi all,

    I am having an issue with plugin and I’m hoping you can help….

    When I use the “short description” box in this plugin, the wording is duplicated on the product page. The main catalogue page is fine, but for some reason the text I add in the short description box shows twice on the individual item view.

    Here are some screenshots:

    Short description box I am referring to.
    https://ibb.co/QYQGkkW

    The catalogue view
    https://ibb.co/S6vyWTt

    Product view where description is duplicated incorrectly – HOW DO I CORRECT THIS?
    https://ibb.co/CmKXtbN

    I believe this is due to the excerpt within the theme, but I cannot find a way to turn excerpt off… is there a way?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Theme Author creativethemeshq

    (@creativethemeshq)

    Hi @kman321,

    I tried to replicate this issue on my end but haven’t been able to do so.
    You mentioned that you have an issue with a plugin, but haven’t mentioned which plugin exactly. We’ll need to know this so that we can reproduce the problem on our end, before we can provide a clear answer on why this happens.

    Please open a support ticket with the login credentials to your site here: https://creativethemes.com/blocksy/support/

    Waiting for your reply & ticket, so that we can get this resolved as soon as possible.

Viewing 1 replies (of 1 total)
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