Hi, @enrico1
<link rel=’stylesheet’ id=’basel-dynamic-style-css’ href=’https://www.yourdomain.it/wp-content/uploads/2020/05/basel-dynamic-1588741169.css?ver=5.2.0′ type=’text/css’ media=’all’ />
I can’t find this piece of code in your website source, but in any case, my guess is that’s generated by your theme (Basel). I’m not sure what design that file is responsible of. If you want to try, you may rename that file to something else and see what happens. You can do that via FTP, if you have access.
It might be a Basel related plugin – but since its name is Basel it should be theme related.
Since you use a commercial theme(Basel), please go to their official support channel. We feel they are best equipped to support their products.
https://themeforest.net/item/basel-responsive-ecommerce-theme/14906749/support
Forum volunteers are not given access to commercial products, so we would not know why your commercial theme is not working properly. Commercial products are not supported in these forums.
Kind regards!
Thanks Vlad. Only issue is that I didn’t build the website and I don’t have the license code nor the email of the person that build it, so I cannot access to the support.
I do have access to the FTP and honestly I have already tried to remove the file, but nothing changed so I put it back there.
Do you have any other possible suggestion? Or do you know a way to contact their support without access codes?
Thanks in advance
I have already tried to remove the file, but nothing changed so I put it back there.
Do you have any caching plugins? You might need to delete cache/disable cache plugin.
Do you have any other possible suggestion?
This may be a plugin conflict. Please attempt to disable all plugins. If the problem goes away, enable them one by one to identify the source of your troubles.
If you can install plugins, install Health Check Plugin:
https://wordpress.org/plugins/health-check/
On the troubleshooting tab, you can click the button to disable all plugins just for you, while you’re still logged in, without affecting normal visitors to your site. You can then use its admin bar menu to turn on/off plugins and themes one at a time. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/ for more information.
I can’t help much, since we don’t have access to this commercial theme and we can only make guesses. Hope you’ll find a solution.
Kind regards!
Hi Enrico,
This is Grace, Ecwid team. I’ll be happy to assist you with it.
I’ve prepared a solution for you that will fix the issue with the product descriptions. Please let me explain.
In the CSS file of the website you have a code that hides the product descriptions of your Ecwid store:
span {
margin: 0px;
padding: 0;
border: 0;
font: inherit;
font-size: 18px;
vertical-align: baseline;
display: none;
}
I’ve created a CSS code that will override this rule (so you don’t need to delete anything).
To fix your description displaying, please add the following code in your Ecwid Admin > Design > Edit Theme to your active CSS theme and save the changes:
.ec-size .ec-store.ec-store__product-page .product-details__product-description p span {display: block;}
I hope it helps! If any further questions arise, feel free to contact us again at support@ecwid.com.
