Support » Plugin: Product Video Gallery for Woocommerce » remove black frame around product video

  • Resolved bacanaskincare


    I added a video to my product page here: . In the thumbnail, the image is full screen, which is what I want. However once the visitor plays the video, it comes within a black frame, which reduces the size of the video. How can I get rid of the black frame?
    I tried with other video instead of this one and the problem is still occurring.

    thanks and kind regards,

    The page I need help with: [log in to see the link]

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  • Plugin Author NikHiL Gadhiya


    we checked your product and found the black frame is coming from your video.
    You can check your video in YouTube.

    Please change your video size from YouTube.
    Thank You.

    Thread Starter bacanaskincare


    Hi NikHil,
    thanks for your message.
    In youtube the video, it doesn’t show the top and bottom black bars. I tried with other format video and this still occurs.

    could you please advise what format/size of video shall I use ?


    Plugin Author NikHiL Gadhiya


    The top bottom space is base on video height, so you can customize video height using this CSS.

    iframe#product_video_iframe {
        height: 300px !important;
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