Support » Plugin: Product Video Gallery for Woocommerce » remove black frame around product video

  • Resolved bacanaskincare

    (@bacanaskincare)


    Hi,
    I added a video to my product page here: https://bacanaskincare.com/shop/anti-age-serum/bakuchiol-oil-serum/ . In the thumbnail, the image is full screen, which is what I want. However once the visitor plays the video, it comes within a black frame, which reduces the size of the video. How can I get rid of the black frame?
    I tried with other video instead of this one and the problem is still occurring.

    thanks and kind regards,
    Fernanda

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    Hello,
    we checked your product and found the black frame is coming from your video.
    You can check your video in YouTube. https://youtu.be/QUgwOPsh_Pc

    Please change your video size from YouTube.
    Thank You.

    Thread Starter bacanaskincare

    (@bacanaskincare)

    Hi NikHil,
    thanks for your message.
    In youtube the video, it doesn’t show the top and bottom black bars. I tried with other format video and this still occurs.

    could you please advise what format/size of video shall I use ?

    thanks,
    Fernanda

    Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    The top bottom space is base on video height, so you can customize video height using this CSS.

    iframe#product_video_iframe {
        height: 300px !important;
    }
Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.