Support » Plugin: WooCommerce » Remove Account Creation from Thank you page

  • Resolved kyarauk

    (@kyarauk)


    In settings I have the following options unchecked:

    – Allow customers to log into an existing account during checkout
    – Allow customers to create an account during checkout
    – Allow customers to create an account on the “My account” page

    But when people complete their orders on the thank you page, the option to create an account is showing.

    Can you advise how I turn this off completely please?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Mirko P.

    (@rainfallnixfig)

    Hi @kyarauk,

    The default WooCommerce thank you page when you have the option “Allow customers to place orders without an account” next to Guest checkout enabled under WooCommerce > Settings > Accounts & Privacy doesn’t show a form to register an account. Can you please share a screenshot of the thank you page, and of your Accounts & Privacy settings?

    Also, do you have any plugin that is overriding the default WooCommerce registration page?

    Thanks!

    Thread Starter kyarauk

    (@kyarauk)

    @rainfallnixfig thanks for getting back to me.

    Here’s a screengrab of my accounts and privacy screen
    https://pasteboard.co/K4gxkzU.jpg

    As for the thank you page, here’s a couple of screens

    I have a function to change the thank you text, I thought maybe this could be causing a conflict, but you can see in the screens below that it made no difference

    with the function enabled – https://pasteboard.co/K4gyZJn.jpg
    with the function disabled – https://pasteboard.co/K4gzc9C.jpg

    I do not have any plugin that overrides registration. I do not offer the ability for people to register at all.

    Any pointers would be grand.
    Some bits that may be helpful
    WP version 5.7.2
    Woo version 5.3.0 – I only upgraded from 5.1 a couple of days ago and the issue persisted.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    From your screenshot, it seems that the Create Account section isn’t a part of WooCommerce. I’d recommend disabling all plugins except for WooCommerce and switch theme to Storefront and test to see if the Create account button is still there.

    If the button is gone, activate your plugin one by one and change theme to test to find out which one added the button.

    Plugin Support abwaita

    (@abwaita)

    Hi @kyarauk,

    We’ve not heard back from you in a while, so we’re checking if you were able to proceed with the above test and find the origin of the button.

    We’ll be happy to get an update on this and assist further where possible.
    Thanks.

    Thread Starter kyarauk

    (@kyarauk)

    @abwaita apologies, I have not had a chance to go back and debug this. I will have a deeper look and re-open a ticket if I get stuck. Apologies for the delayed reply.

Viewing 5 replies - 1 through 5 (of 5 total)
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