Title: Remove 2FA
Last modified: April 14, 2019

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# Remove 2FA

 *  Resolved [baalam](https://wordpress.org/support/users/baalam/)
 * (@baalam)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/remove-2fa/)
 * 2FA seems to be broken and won’t let me access Wordfence Central.
 * I need it removed from my account as I’m locked out.
 * Thank you,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fremove-2fa%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [wfdave](https://wordpress.org/support/users/wfdave/)
 * (@wfdave)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/remove-2fa/#post-11428595)
 * Hi [@baalam](https://wordpress.org/support/users/baalam/),
 * What issues are you having with 2FA?
 * **– Are you not receiving the code?**
 * You can retrieve the code by opening the app on your phone you used to setup 
   2FA with. This may be Google Authenticator for example.
 * **– Is the code not being accepted?**
 * If it’s just not being accepted, we’ll try to get that 2FA off your account.
 * Could you send a diagnostics email from one of your sites to `wftest@wordfence.
   com`?
 * Dave
 *  Thread Starter [baalam](https://wordpress.org/support/users/baalam/)
 * (@baalam)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/remove-2fa/#post-11430426)
 * Hi Dave,
 * That is correct. The code is not being accepted.
 * Can you please remove 2FA?
 * Thank you,
 *  [wfdave](https://wordpress.org/support/users/wfdave/)
 * (@wfdave)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/remove-2fa/#post-11430914)
 * Sure, please send a diagnostic email from one of your sites to `wftest@wordfence.
   com`.
 * You can do this from Wordfence -> Tools -> Diagnostics -> Send Report by Email.
   
   Put `baalam` for the `Ticket Number/Forum Username`.
 * Dave
 *  Thread Starter [baalam](https://wordpress.org/support/users/baalam/)
 * (@baalam)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/remove-2fa/#post-11430917)
 * Done!
 *  [wfdave](https://wordpress.org/support/users/wfdave/)
 * (@wfdave)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/remove-2fa/#post-11431028)
 * Hi again!
 * We’ve removed 2FA from your account. Please try to login again!
 * Dave
 *  Thread Starter [baalam](https://wordpress.org/support/users/baalam/)
 * (@baalam)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/remove-2fa/#post-11431064)
 * Great! Thanks, Dave.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Remove 2FA’ is closed to new replies.

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## Tags

 * [2fa](https://wordpress.org/support/topic-tag/2fa/)

 * 6 replies
 * 2 participants
 * Last reply from: [baalam](https://wordpress.org/support/users/baalam/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/remove-2fa/#post-11431064)
 * Status: resolved