Support » Plugin: Facebook for WooCommerce » Remote ID for parent order not found.

  • Resolved codecoruan

    (@codecoruan)


    After the recent update, when we try to do refunds on orders, the message keeps appearing “Remote ID for parent order not found.” and the refund is not processed.

    There are no options to disable this feature. This is an urgent matter, could you please assist?

    facebook-for-woocommerce/includes/Commerce/Orders.php line 675

    • This topic was modified 12 months ago by codecoruan.
Viewing 3 replies - 16 through 18 (of 18 total)
  • Plugin Support jenskyverge

    (@jenskyverge)

    Hi @codecoruan,

    Thanks for reaching out about Facebook for WooCommerce! I’m so sorry about the errors that were happening when trying to process a refund – as @jramosrojo mentioned, we have recently released an update that should resolve this issue.

    Could you please try updating to version 2.1.3 and let us know if you are still seeing the same issue?

    Thanks,

    Jennifer

    Thread Starter codecoruan

    (@codecoruan)

    It seems to be working for now. Thanks

    Plugin Support jenskyverge

    (@jenskyverge)

    Hi @codecoruan,

    Awesome, so glad to hear that things are working now! If you do run into any further issues, please don’t hesitate to reach out. We’ll be happy to help. 🙂

    Thanks,

    Jennifer

Viewing 3 replies - 16 through 18 (of 18 total)
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