Support » Plugin: Customer Reviews for WooCommerce » Reminders always go to spam folder

  • Resolved rfloxhea1

    (@rfloxhea1)


    Hi guys,

    Major problems with your plugin – reminders always end up in the spam folder. For anyone, using any mail service. It is hurting business.

    I read this in another topic: “feedback@cusrev.com that comes with the plugin is properly configured to pass all SPAM checks. This is the same email address that is used by all users using the free version.”

    Obviously it is not configured to pass all spam checks. It has literally ended up in the spam folder 128 out of 128 times. I know you can change the ‘From’ e-mail address if you buy the premium version, but who’s to say that will even fix the issue? Super lame to hide that option behind a paywall if it makes the free version borderline unusable. Why would I buy premium if the free version already fails this badly? You should unlock the ‘From’ option for free users so we can at least check if using our own e-mail address will even fix this issue. I’m sure not gonna get premium without it.

    Another option would be to change the default ‘From’ address to something that doesn’t look and sound like a typical spam mail address. I mean, ‘feedback@cusrev.com’? What were you even thinking?

    However, if there’s any other type of fix I can do, I’ll be glad to hear it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author cusrev

    (@ivole)

    Thanks for using our plugin!

    Please test deliverability of your emails with this service: https://www.mail-tester.com/. It will generate a unique email address for you. You should then send a test email to that address (from “Review Reminder” tab of the plugin’s settings) and check the ‘score’ of your email. Please let me know the score and share the link of the results page.

    Plugin Author cusrev

    (@ivole)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.

Viewing 2 replies - 1 through 2 (of 2 total)
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