reminder emails and coupons

  • Resolved Ricsca2

    (@ricsca2)


    1 year, 4 months ago

    I have activated the reminder emails but they don’t arrive.
    I placed an order with my admin account.
    if I go to the order list, it tells me that the email has been sent.
    how can i understand the reason?
    thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • cusrevsupport9

    (@cusrevsupport9)

    1 year, 4 months ago

    Hi,

    Thank you for using CusRev.

    Can you please share some screenshots in our plugin settings page Reviews > Settings > Review Reminder tab?

    Thread Starter Ricsca2

    (@ricsca2)

    1 year, 4 months ago

    Xx-page-0001

    • This reply was modified 1 year, 4 months ago by Ricsca2.
    • This reply was modified 1 year, 4 months ago by Ricsca2.
    cusrevsupport9

    (@cusrevsupport9)

    1 year, 4 months ago

    Hi,

    Thanks for your additional information.
    ​
    If you use the option Verified Reviews: No Verification in our plugin settings Reviews > Settings > Review Reminder tab, that means the review reminder template is hosted locally on your site and our plugin uses the WordPress function wp_mail() to send the email. So it is possible that the email service on your hosting is not configured correctly to send the email. You can try to switch the Verified Reviews option to Independently Verified to send the email via our server and recheck this issue.

    Let me know how it goes.

    Plugin Support bagel1317

    (@bagel1317)

    1 year, 3 months ago

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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