Title: releaseenvironmentmissmatch
Last modified: January 29, 2017

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# releaseenvironmentmissmatch

 *  Resolved [vwebworld](https://wordpress.org/support/users/vwebworld/)
 * (@vwebworld)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/releaseenvironmentmissmatch/)
 * Plugin installed and set up, however I get an error when I try to purchase a 
   product.
    ReleaseEnvironmentMismatch You have attempted to render a widget in
   a release environment that does not match the release environment of the Billing
   Agreement object. The release environment of the widget and the Billing Agreement
   object must match. We’re sorry, but there’s a problem processing your payment
   from this website. Please contact the seller for assistance. [https://payments.amazon.com/developer/documentation/automatic/201757680](https://payments.amazon.com/developer/documentation/automatic/201757680)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [elvinwf](https://wordpress.org/support/users/elvinwf/)
 * (@elvinwf)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/releaseenvironmentmissmatch/#post-8714464)
 * Hi vwebworld,
    (@vwebwrld) : Please send a mail to [support@xadapter.com](https://wordpress.org/support/topic/releaseenvironmentmissmatch/support@xadapter.com?output_format=md)
   stating the issue you are facing and the screenshots of settings and error you
   are getting.
    -  This reply was modified 9 years, 3 months ago by [elvinwf](https://wordpress.org/support/users/elvinwf/).
 *  Thread Starter [vwebworld](https://wordpress.org/support/users/vwebworld/)
 * (@vwebworld)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/releaseenvironmentmissmatch/#post-8759554)
 * I did that, I have not gotten any reply.
 *  [elvinwf](https://wordpress.org/support/users/elvinwf/)
 * (@elvinwf)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/releaseenvironmentmissmatch/#post-8782287)
 * Hi Vwebworld,
    We didn’t received any mail regarding this issue.Please make sure
   that you are using live credentials if you are using the plugin in live mode 
   and sandbox credentials if you are using the plugin in sandbox mode. The above
   issue may be caused because of incorrect credentials for the corresponding mode.
    -  This reply was modified 9 years, 3 months ago by [elvinwf](https://wordpress.org/support/users/elvinwf/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘releaseenvironmentmissmatch’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/payments-gateway-amazon-woocommerce_0171a9.
   svg)
 * [Amazon Payment Gateway for WooCommerce](https://wordpress.org/plugins/payments-gateway-amazon-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/payments-gateway-amazon-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/payments-gateway-amazon-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/payments-gateway-amazon-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/payments-gateway-amazon-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/payments-gateway-amazon-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [elvinwf](https://wordpress.org/support/users/elvinwf/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/releaseenvironmentmissmatch/#post-8782287)
 * Status: resolved