Relay not permitted

  • Resolved chrisweyh

    (@chrisweyh)


    4 years, 4 months ago

    Dear Sir or Madam,

    Unfortunately, more and more customers reach us who no longer receive email. The following is logged in the log:

    smtp:none:none://87.140.88.220:25

    220 fw.plag-haustechnik.de ESMTP ready.
    EHLO plag-haustechnik.de
    250-fw.plag-haustechnik.de Hello http://www.plag-haustechnik.de [87.230.19.75]
    250-SIZE 31457280
    250-8BITMIME
    250-PIPELINING
    250-STARTTLS
    250 HELP
    MAIL FROM:<shop@plag-haustechnik.de>
    250 OK
    RCPT TO:<“Mail Adress costumer”>
    550 Relay not permitted

    Can you please help us as soon as possible?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter chrisweyh

    (@chrisweyh)

    4 years, 4 months ago

    Complement:

    the following message appears when reconnecting via the configuration wizard:

    Warning: connected to plag-haustechnik.de instead of 88.220.

    Why is that?

    yehudah

    (@yehudah)

    4 years, 4 months ago

    You should contact your mail service.

    You are trying to connect without user name and password and they probably stopped it.

    To be clear: the message comes from the server not from the plugin.

    Thread Starter chrisweyh

    (@chrisweyh)

    4 years, 4 months ago

    Problem solved!

    Our Sophos FireWall unfortunately rejected the Auth Relay, which is why user authentication was no longer possible.

    Thank you very much for the quick answer.

    yehudah

    (@yehudah)

    4 years, 4 months ago

    Great, thank you for sharing.

Viewing 4 replies - 1 through 4 (of 4 total)
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