Title: Related & Promoted Posts
Last modified: September 3, 2016

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# Related & Promoted Posts

 *  [Tahiti1449](https://wordpress.org/support/users/tahiti1449/)
 * (@tahiti1449)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/related-promoted-posts/)
 * Unfortunately so far my experience is not great. Although I excluded certain 
   pages from the related content section, these pages still display. So I switched
   off promoted content. The related content does not consistently display the thumbnail
   image, plus I can not add related posts to my sidebar. I have contacted the support
   team on multiple occasions, I receive delayed responses and that tech support
   are investigating. It’s a shame but it looks like I will need to use another 
   plugin.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Shareaholic](https://wordpress.org/support/users/shareaholic/)
 * (@shareaholic)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/related-promoted-posts/#post-8063308)
 * Hi Tahiti1449!
 * I’m sorry you’re having trouble with Shareaholic… I can help. What is your support
   ticket #?
 * Separately, instructions on how to add any Shareaholic App, including Follow 
   Buttons and Related Content to your sidebar:
 * [http://support.shareaholic.com/hc/en-us/articles/203478699-How-to-add-Shareaholic-to-the-sidebar-on-WordPress](http://support.shareaholic.com/hc/en-us/articles/203478699-How-to-add-Shareaholic-to-the-sidebar-on-WordPress)
 *  Thread Starter [Tahiti1449](https://wordpress.org/support/users/tahiti1449/)
 * (@tahiti1449)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/related-promoted-posts/#post-8063315)
 * Hello, Thank you. The Tickets are 55800 and 55781. I created the requests 15 
   days ago. The last update from Support was four days ago. I’m using a Genesis
   theme – Beautiful Pro. Thanks, Rose
 *  Plugin Author [Shareaholic](https://wordpress.org/support/users/shareaholic/)
 * (@shareaholic)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/related-promoted-posts/#post-8063319)
 * Hi Tahiti1449, just responded to your support ticket! Need some info from you.
 *  Thread Starter [Tahiti1449](https://wordpress.org/support/users/tahiti1449/)
 * (@tahiti1449)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/related-promoted-posts/#post-8063320)
 * Hello, Thank you for the speedy response. I will update the ticket shortly. Rose
 *  Thread Starter [Tahiti1449](https://wordpress.org/support/users/tahiti1449/)
 * (@tahiti1449)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/related-promoted-posts/#post-8063328)
 * Hello, I have changed the settings back to show thumbnail pictures rather than
   text. And the same problems which started two weeks still occur.
 * 1. The images don’t display correctly or consistently. Check my page and you 
   will see what I mean. It may be a conflict with my theme, which ultimately means
   I will need to find another plugin for related posts.
 * 2. Pages that I have excluded, for example, the cookies disclaimer are showing
   in the related content section. As a result, of this, I cannot use the promoted
   content feature to monetize my site, as I require the ability to block certain
   pages from my site.
 * 3. Promoted content points to pages in Spanish, I only want promoted pages in
   English.
 * There may well be a very simple solutions and or settings that I have not used
   correctly. But unfortunately, I cannot get this situation resolved as, the shareholic
   support team seem unable to provide me with responses promptly.
 * I updated the support ticket 55800 and 55781.
 * Many thanks, Tose

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Related & Promoted Posts’ is closed to new replies.

 * ![](https://ps.w.org/shareaholic/assets/icon-256x256.png?rev=1974462)
 * [Professional Social Sharing Buttons, Icons & Related Posts - Shareaholic](https://wordpress.org/plugins/shareaholic/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/shareaholic/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/shareaholic/)
 * [Active Topics](https://wordpress.org/support/plugin/shareaholic/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/shareaholic/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/shareaholic/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Tahiti1449](https://wordpress.org/support/users/tahiti1449/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/related-promoted-posts/#post-8063328)