Support » Plugin: Social Sharing Buttons, Related Posts, Google Analytics - Shareaholic » Related Posts not working, support not answering

  • Shareaholic’s support team seemed to be making good headway with my Related Posts issue until January 9 when all communications stopped. Soon, Related Posts, which had been working better, reverted to the same 6 recent posts. I sent 4 emails over 3 weeks asking for information and got NO response.

    I am on the verge of canceling my paid subscription and deleting the plugin altogether. Shareaholic seems to be big promises with no follow-through and wildly erratic and unreliable communication.

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  • Plugin Author shareaholic

    (@shareaholic)

    Our apologies for the uncharacteristic delay in getting back to you!

    For some (rare) reason, the support thread got lost in our helpdesk system…because of this we did not live up to our promise of premium support, and we realize it is not much, but I’ve already processed a full refund for you. Hope this makes up at least a little.

    We’ve been making steady progress with the updates we’ve discussed for the Content Recommendation Engine based on the specifics of your website. They are major updates to architecture so is taking a bit of time to put together and do properly. Have shared additional details in the support thread we have open @ https://support.shareaholic.com/

    Hope you stick with us.

    Best,
    Shareaholic Support

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