Support » Plugin: Shareaholic | share buttons, related posts, social analytics & more » Related Posts Not Working / Social Counters Not Working

  • Resolved livelovepasta

    (@livelovepasta)


    My social icons appear below posts but the counters are not working. Is this an issue with another Pinterest specific plugin I have?

    Also, my Recommendations is not working, for 2 days it said processing and and then I just decided to uninstall/re-install the plugin, now showing green “ready” icon but not appearing on any posts…

    Please help, thanks.

    ps: I used this plugin before and was registered on the website, it’s been a few months though and decided to give it another shot, maybe I need my site re-crawled on your end?

    http://wordpress.org/plugins/shareaholic/

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hi livelovepasta,

    Could you send me a link to your website? I’d be happy to refresh your recommendations for you.

    We just launched version 3 of our recommendation engine and still need to rerun a bunch of websites. It’ll update with more frequency once it all gets deployed.

    Sincerely,

    Andy Huang
    Shareaholic Support

    Could you send me a link to your website? I’d be happy to refresh your recommendations for you.

    Website: http://livelovepasta.com/

    Andy,

    I am having the same issue, except it is only for recommend posst.

    Can you please rerun my website?

    Thanks,

    http://www.healyounaturally.com

    Hi there,

    same issue here: Reccomendations do no longer show up on the following website:

    http://wwww.simonsen-management.de

    Can you help to fix?

    Regards
    Michaela Steidl

    As a future note to anyone else having this issue, we added a button that allows you to force our system to refresh your related content.

    1. Sign in to your Shareaholic account
    2. In WordPress, go to ‘/wp-admin/admin.php?page=shareaholic-settings’
    3. Click the ‘Edit General Settings’ button on the far right hand side
    4. Click the ‘Refresh’ button near the bottom, you can use this once every 24 hours

    Once you click the button, your recommendations will get updated shortly. Though if our system is backed up, it might take a little while. Thanks for all your feedback!

    Hello Andy, I found this topic cause in fact I dont realize why the Related Content looks old, always. I cannot be pressing the Refresh button every week. Will be an auto refresh feature sometime?

    I refreshed Shareaholic and the related posts didn’t update. I don’t know if I’m doing something wrong but my other posts show the same page in related posts, but, on that page, it shows nothing. I’m temporarily using another plugin but this is frustrating me.

    Also once I refreshed Shareaholic all my counters on my share buttons disappeared. Was that meant to happen?

    Never mind. Related posts seems to be working now (it was clashing with Jetpack). But my counters are still missing?

    devinemily_shareaholic

    (@devinemily_shareaholic)

    @lanina001 – Can you post the url to your site and also send me your Shareaholic username? I’ll take a look at what’s going on with the counters.

    I’m sorry you are running into trouble, but I will help you sort this out 🙂

    Thanks devinemily. Site: http://www.suburbanzombie.net
    And I think my username is the same: lanina001

    Parag.kathare

    (@paragkathare)

    Hi,

    I am having same issue. Also, if i share post to facebook, it doesn’t increase the count. Could you please help to check? My site is Site http://www.xtreamscoop.com

    Regards,
    Parag

    [Moderator Note: Please ensure that you are embedding links correctly in your posts. Link corrected.]

    esmi

    (@esmi)

    Forum Moderator

    @parag.kathare: If you require assistance then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else’s topic. This topic has been resolved.

    Parag.kathare

    (@paragkathare)

    Ohh So Sorry…

    Sure will use forum…

    Regards,
    Parag

Viewing 13 replies - 1 through 13 (of 13 total)
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