WordPress.org

Forums

  1. kalel35
    Member
    Posted 1 year ago #

    I have Shareaholic v7.2.0.0 installed on my site

    http://mammothstrength.com

    And the related content isn't updating. I have tried to refresh it a couple times. It still shows as "processing" after almost 2 weeks.

    I have submitted a support ticket (ID 8889) 9 days ago and received no answer.

    https://wordpress.org/plugins/shareaholic/

  2. smb111
    Member
    Posted 1 year ago #

    I have the same problem!
    I installed Shareaholic on my site on the 11th of Dec, related content still shows as processing...
    I sent a support ticket no. 8766 on the 22nd of Jan, received no reply. I sent another email on the 30th of Jan, asking them to reply to the above support ticket, still no reply!!
    So much for support!
    Unfortunately I think I will have to give-up on this plugin, very disappointed.

  3. esmi
    Forum Moderator
    Posted 1 year ago #

    @smb111: It is considered impolite to interrupt another poster's ongoing thread unless you are posting a solution or suggestion. It causes significant problems for the forum's volunteers and prevents us from being able to track issues by topic. Please post your own topic.

  4. kalel35
    Member
    Posted 1 year ago #

    Well this post is 6 days old, and my ticket is two weeks old. I have gotten no reply to either. I guess it is time to give up on the Shareaholic plugin yet again. Such a shame....

  5. Shareaholic
    Member
    Plugin Author

    Posted 1 year ago #

    Hey Guys, apologies for not responding earlier. It's no excuse, but we're facing a much much higher volume of support requests. We've increased in size by over 25% in just a month and we're scrambling to provision my servers, etc.

    A couple of issues:

    - The "processing" indicator is incorrect in the current releases. It's calling the incorrect API. We have a release scheduled for today that addresses this.

    - If Related Content is indeed not showing up on your site, please leave the URL of your site here. We will re-run the crawl.

    - You can also trigger a recrawl yourselves - click on "advanced site settings" and trigger a recrawl from the page that opens up.

  6. Shareaholic
    Member
    Plugin Author

    Posted 1 year ago #

    @smb111 also followed-up with you directly via zendesk. Related Content should be up and running soon for you!

  7. Shareaholic
    Member
    Plugin Author

    Posted 1 year ago #

    @all is Related Content working for you now? Please let us know!

  8. smb111
    Member
    Posted 1 year ago #

    @shareaholic still not working I'm afraid, and can't access the plugin now. I have sent a reply to the zendesk ticket 8766 with details. Thanks

  9. kalel35
    Member
    Posted 1 year ago #

    My support request is 3 weeks old at this point.

    Apparently my URL was reindexed 3 days ago, but related content still doesn't work and still shows processing. You mentioned an update, but I don't seen anything available newer than the v7.2.0.0 that I currently have installed.

    Guess I will just continue to wait and see if the update does come through.

  10. Max Of Music
    Member
    Posted 1 year ago #

    I have the same problem!
    Only page in related content. But i want post and no one post :/

  11. kalel35
    Member
    Posted 1 year ago #

    Could someone from support PLEASE reply. My support ticket is now a month old. The last reply from support promised an updated release a week ago.

  12. Shareaholic
    Member
    Plugin Author

    Posted 1 year ago #

    Fixed in v7.2.1.0:

    - The "processing" indicator is incorrect in the current releases. It's calling the incorrect API.

    http://wordpress.org/plugins/shareaholic/changelog/

  13. Shareaholic
    Member
    Plugin Author

    Posted 1 year ago #

    @all is anyone else still having issues with Related Content? If so, please let us know!

  14. Max Of Music
    Member
    Posted 1 year ago #

    It works but no connection between the current article and the articles proposed

  15. smb111
    Member
    Posted 1 year ago #

    @shareaholic I updated the plugin yesterday, which resulted in no change. I ran another site recrawl at shareaholic to see if that would help. I just checked again, it is exactly the same as before, still Processing..." and no related content showing.

  16. kalel35
    Member
    Posted 1 year ago #

    So now Related Content kind of works. However it is pulling duplicate posts and categories.

    http://mammothstrength.com/run-faster-jump-higher-throw-harder/

    This really is bordering on ridiculous.

  17. kalel35
    Member
    Posted 1 year ago #

    This will be my last attempt to get this plugin to work on my site and then I am done with it. I have been trying to get this fixed for 6 weeks now. If anyone from support wishes to offer a solution that would be great.

  18. Shareaholic
    Member
    Plugin Author

    Posted 1 year ago #

    @kalel35 we have released a number of fixes and looking at it some more.

    The issue is that WordPress threaded comments is causing duplication by adding ?replytocom= to your URLs (ex. http://mammothstrength.com/i-just-wanna-tone/?replytocom=12). We have released a fix that will automatically filter these links.

    This would have self corrected (after the fix went live 10 days ago) if you had published a new piece of content since then -- this would have triggered the Recommendation Engine to regenerate all known URL's for your site, with appropriate filters.

    Good news: I just ran the refresh manually. Your duplicates caused by threaded comments should be filtered out in the next 2-3 hours. Please let us know if this remains an issue!

  19. Shareaholic
    Member
    Plugin Author

    Posted 1 year ago #

    @kalel35

    ps - you should add the following to your exclusion list too:

    mammothstrength.com/my-account/*

    Article: http://support.shareaholic.com/hc/en-us/articles/200471466-How-to-Exclude-pages-from-being-recommended

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic